Bilingual Unauthorized Disputes Investigations Specialist

Company: First National Bank Texas
Location: Killeen
Posted on: March 17, 2026

Job Description:

Job Description * Investigate and resolve EFT cases, ensuring Reg. E compliance * Ability to review and analyze bank archival records, public records, and non-public records * Interview customers to obtain additional or clarifying information * Contact merchants to obtain necessary information to investigate disputed transactions * Properly handle customer inquiries regarding an existing or previous dispute * Request chargebacks on applicable transactions to minimize bank loss / retrieve merchant documentation * Review merchant documents and conduct additional research to validate information provided by the merchant against customer information and transaction details to determine liability * Properly submit requests to escalate chargebacks for Pre-Arbitration * Write detailed and concise notes to justify case decisions * Meet daily deadlines and goals * Perform assigned tasks in accordance with regulations, company policies and procedures * Regular and predictable attendance and punctuality * Other duties as assigned Physical Requirements: * Must be able to remain in a sitting stationary position for extended periods of time * Constantly operate a computer and other office machinery * Ability to lift up to 25 pounds *Position level dependent upon experience FCBI is an equal opportunity employer.

Keywords: First National Bank Texas, Temple , Bilingual Unauthorized Disputes Investigations Specialist, Accounting, Auditing , Killeen, Texas