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Front Desk Receptionist

Company: La Quinta Inn & Suites
Location: Temple
Posted on: November 19, 2021

Job Description:

Front Desk Receptionist serves as the primary liaison to guests and are responsible for welcoming and registering hotel guests, explaining accommodations and taking payments. Checks guests out and explains billing. Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with brand standards and company policies. The following reflects the essential job duties but does not restrict additional tasks that may be assigned. Duties of this job may be changed at management's discretion.

Good customer service skills
Ability to work independently and with others
Good communication skills
Attention to detail
Ability to multi task
Displays good initiative
Follows brand standards when processing guests' stays based on brand point system
Welcome guests and respond to requests in a prompt and professional manner

Check the working condition of equipment and report to supervisor any unsafe or malfunctioning * Uses suggested selling techniques to sell rooms and to promote other services of the

Coordinates room status updates with housekeeping
Love of helping people
Knows how to use office equipment
Knows all safety and emergency procedures
Maintains awareness of all rates
Communicates with the previous and following shifts
Ensures compliance with energy conservation and job safety requirements
Proactively maintain assigned areas and equipment
Report all safety concerns to management
Attend and participate in all mandatory training and meetings
Flexible with schedule and assignments
Maintain effective performance under pressure
May perform similar duties as requested by supervisor
Essential Duties include::
Check in guests in an efficient and friendly manner. Assures that guest is assigned type
of room requested and that the correct rate is charged and issues guest keys
Follows brand standards for checking in elite members
Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts any late charges and presents bill to guests. Accurately settles bill
Answers incoming guest phone reservations
Answers inquiries pertaining to hotel services; gives entertainment/restaurant suggestions and travel directions
Receives all guest concerns to exceed the guest expectations
Receives guest service requests and follows-up to ensure completion.
Serves as hotel phone operator and directs all calls to proper extensions and takes and delivers phone messages
Keeps records of room availability and guests' accounts. Operates front desk software
Maintains a balanced cash/billing drawer
Maintains and takes responsibility for all cash and credit card transactions during working
Where applicable, maintains and replaces stock of hotel lobby 'market stand' for guests' purchase of sundries, beverages and food supplies.
Completes any necessary accounts receivable and direct billing tasks
Job Type: Full-time

Pay: $9.50 - $12.00 per hour

Employee discount
Flexible schedule
Paid time off
Relocation assistance
8 hour shift
Day shift
Night shift
Weekend availability
Supplemental Pay:
Bonus pay
Work Location: One location

Keywords: La Quinta Inn & Suites, Temple , Front Desk Receptionist, Administration, Clerical , Temple, Texas

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