Customer Solutions Representative
Location: Giddings
Posted on: June 23, 2025
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Job Description:
Job Title: Customer Solutions Representative Location: Round
Rock JOB SUMMARY: The Customer Solutions Representative (CSR) is
crucial to achieving our mission. The CSR builds relationships with
customers to access workforce services. ESSENTIAL FUNCTIONS: ·
Communicate with customers by telephone, virtually, or in-person to
assess customer goals, provide information and assist job seekers
transitioning to a new position. · Review and identify job
opportunities for customers and provide referrals to qualified
candidates. · Provide and advise customers on the local job market,
employment services and resources, educational opportunities, and
other available services to include resume development, application
completion, interview techniques and proper dress attire. · Develop
constructive and cooperative working relationships with internal
team members, the public and external partners. · Actively seeks
ways to improve workforce services to meet labor market needs. ·
Contributes to the Career Center performance goals, including
customer service and following- up with workforce center customers.
· Performs other duties as assigned and fulfills responsibilities
as required. KNOWLEDGE / SKILLS / ABILITIES: · Previous knowledge
of workforce development or career counseling services is helpful.
· Knowledge of the local communities being served and understanding
labor market and resources. · Able to learn and use computers,
systems, and programs such as word processing, and spreadsheets. ·
Exceptional customer service and interpersonal skills. · Able to
work with diverse customers with unique needs and communication
styles. · Can effectively handle or resolve challenging situations
and difficult customers. Is sensitive to customer needs and
feelings and demonstrates concern for others. · Excellent
problem-solving and critical thinking skills, organizational skill,
and detail oriented. ·Able to multi-task and learn different
systems/platforms, and diverse programs and services offered to
customers. · Ability to develop and maintain effective working
relationships with management, coworkers, Board staff, and the
public. EDUCATION AND EXPERIENCE: · High school diploma or GED. ·
Valid driver’s license and proof of insurance with good driving
record. · Six months of relevant experience preferred. · Bilingual
in English and Spanish strongly preferred. PHYSICAL DEMANDS AND
WORKING CONDITIONS: Physical requirements include lifting to 10
pounds occasionally. Subject to standing, sitting, bending, and
walking to perform job scope. Requires visual acuity, speech, and
hearing. Working conditions are primarily in an office environment.
Occasional driving and travel may be required. Flexible hours may
be required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is an
industry leader providing innovative workforce and career services
to Texans, Floridians, and the youth population of Southern Nevada.
C2 GPS has a reputation for outstanding customer service, building
relationships in our local communities, and providing career
services to enable job seekers to find meaningful work and grow
their careers. Our company values of Respect, Communication,
Customer Engagement, and Ingenuity are embedded in every facet of
how we work to deliver a standard of excellence that is unmatched
by our competitors. Fueled by unprecedented growth, currently, our
service delivery model spans several counties in Texas, Florida,
and Southern Nevada. C2 GPS’ guiding principle is that to
successfully navigate workforce development solutions; our
employees must be passionate about providing superior customer
service to all our customers and support the communities where we
live and work. Come and surround yourself with talented and
professional individuals who have also taken the next step of
making a difference in someone’s life. You would not only have a
great and dedicated team to work with, but you would also be
eligible to take advantage of a competitive benefits. Health
Insurance Wellness Reimbursement Generous Paid Time Off Paid
Parental Leave 401(K) 100% employer match up to 6% of employee
contributions Dental Vision Life Insurance Short and Long-Term
Disability Pet Insurance Tuition Assistance Equal Opportunity
Employer: Minority/Female/Disability/Veteran
Keywords: , Temple , Customer Solutions Representative, Administration, Clerical , Giddings, Texas
