Reporting Specialist
Company: Baylor Scott & White Health
Location: Temple
Posted on: February 21, 2021
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Job Description:
JOB SUMMARY The Reporting Specialist will be responsible for
developing by leveraging multiple data sources, creating queries
and utilizing relevant reporting tools for analyzing data. This
position will create daily, weekly, monthly and ad hoc reports
while also utilizing various statistical methodologies to derive
insights, recognize trends and patterns within the patient
experience and the organizations operation. Additionally, the role
will work with senior leadership to identify efficiency and
productivity opportunities as well as assist with departmental
planning activities. ESSENTIAL FUNCTIONS OF THE ROLE Works across
various platforms (such as telephony, CRM, electronic medical
records, work force management and quality management) to create,
generate, manage and schedule systematic reports as required for
various stakeholders. Leverages applications and tools to analyze
data, compile and visualize historical information. Works with
senior leadership to identify data needs and interprets existing
data for consideration. Oversees, develops and distributes daily,
weekly and monthly performance reports while also ensuring the
integrity of the information. Participates in the development and
acceptance testing of new reports and enhancements. Works on
activities, projects and requests for data extraction as requested
by operational leadership. Identifies potential risks that may
impact the organizations ability to meet service objectives. KEY
SUCCESS FACTORS Previous experience in a contact center, customer
service or call center reporting role. High level of proficiency
with Microsoft Office, Excel, as well as BI and data visualization
tools. Functional knowledge of telephony platforms (Cisco
preferred), Workforce and Quality Management applications (Calabrio
preferred). Strong understanding of the Contact Center, Customer
Service or Call Center environment. Ability to work collaboratively
in teams with a consultative approach across various levels. Must
have exceptional verbal and written communication skills. Must have
troubleshooting, problem solving, technical and analytical skills.
Experience in project management to support implementation of new
features and capabilities while also working with internal
stakeholders and vendor. Location/Facilit- Baylor Scott and White
Call Center-Temple Specialty/Department/Practice- Customer Service
Shift/Schedule - Monday-Friday Days Full Time BENEFITS Our
competitive benefits package includes the following - Immediate
eligibility for health and welfare benefits - 401(k) savings plan
with dollar-for-dollar match up to 5% - Tuition Reimbursement - PTO
accrual beginning Day 1 Note: Benefits may vary based upon position
type and/or level QUALIFICATIONS- EDUCATION - H.S. Diploma/GED
Equivalent- EXPERIENCE - 4 Years of Experience
Keywords: Baylor Scott & White Health, Temple , Reporting Specialist, Advertising , Temple, Texas
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