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Automotive Service Writer

Company: Wisener's Auto Clinic
Location: Temple
Posted on: May 28, 2019

Job Description:

Service Writer Job Description Job Title: Service Writer Reports to: Shop Manager
Primary Purpose:
Responsible for assisting Shop Manager with customer communications for purposes of making appointments, scheduling/organizing drop off/pickup of vehicles, and getting authorization/permission for maintenance and repairs of customer owned vehicles. Open and Close the business in the absence of Shop Manager. Qualifications: Minimum Education/Certification: High School diploma or above
Must Possess and maintain a valid Texas Driver License
ASE Certified Service Writer (preferred, but not required) Special Knowledge/Skills: Must possess and maintain the following: Excellent work place habits
Advanced knowledge of automotive diagnostics, repair, and maintenance processes
Typing skills (40-60 wpm)
Ability to communicate effectively (verbal and written); ability to maintain emotional control in stressful situations
Work in concert with shop personnel
Coordinate vehicle repairs and maintenance
Technician and bay efficiency Possess good grammar and arithmetic skills Understand basic business operations and functionality Experience:
At least two years of experience in a Service Writer position of an independent automotive shop, automotive dealership, an automotive franchise shop, or equivalent. Responsibilities and Duties: Assist Shop Manager with estimates, work orders, and invoices for the work performed, or potentially to be performed.
Open and Close the business in the absence of the Shop Manager and ensure that the building, storage containers, and all customer owned vehicles are safe and secure.
Assist Shop Manager with assigning and delegating the job assignments to the technicians and oversee the job assignments from start to finish.
Work irregular hours, as
Submit to Drug and Alcohol Testing.
Routinely inspect all shop equipment and work area to maintain a safe work environment for ALL employees.
Abide by all shop policies and procedures through positive example and positive attitude.
Prioritize work orders or job duties.
Responsible for finding and reporting customers' automobile needs.
Adhere to the shop's purchasing guidelines.
Respond to breakdowns and/or priority vehicles in a timely
Inspect work performed on customer owned vehicles for safety and accuracy.
Responsible for own professional appearance and behavior during working hours.
Attend all training classes and professional development, as required by the Executive staff.
Practice safe work habits and use personal protective equipment at ALL times. 16. Perform other duties, as assigned. Inventory and Equipment: Assist Shop Manager in maintaining shop, equipment, and tools in safe operating
Recommend replacement of equipment, as needed.
Assist Shop Manager in conducting continuous inventory of physical count and inspection of equipment and supplies; report needs to Executive staff.
Assist in maintaining shop's cleanliness.
Other duties as Equipment Used:
Work station computer, server, fax machine, IP phone system, pay card terminal, paper shredder, printers, and copiers. Physical Demands: Moderate walking, standing, carrying, stooping, and reaching. Routinely lift and carry parts and equipment 15-75 pounds. Environment: Work around moving objects or vehicles, fumes, solvents, greases, oils, and other automotive chemicals. The foregoing statements describe the general purposes and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned, or skills that may be required.

Keywords: Wisener's Auto Clinic, Temple , Automotive Service Writer, Advertising , Temple, Texas

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