Energy Service Coordinator

Company: Freedom Power
Location: Austin
Posted on: April 1, 2026

Job Description:

Join the Energy Revolution: Power Your Career with Freedom Power! Tired of the status quo? So are we. Freedom Power is leading the charge in the rapidly expanding world of home electrification. We’ve unified the expertise of Freedom Solar and Freedom HVAC to become a complete whole-house energy provider , and we're looking for passionate individuals to join our unstoppable team. This is more than a job; it’s a mission to achieve Energy Empowerment for our customers. We offer the full spectrum of solutions—from cutting-edge solar and battery storage to high-efficiency HVAC, generators, and innovative Power Plans. You’ll be joining the same local, Texas-rooted teams committed to customer-first excellence, but with a massive new opportunity for growth and impact. If you want to build a rewarding career by helping homeowners take control of their energy, slash their bills, and stay protected no matter what—your future starts here. We take great pride in living by these 6 core values: Pride in Quality Craftsmanship Go Above and Beyond Put People First Have a Humble Heart Give a Damn Shoot Straight Job Summary: Freedom Solar Power is looking for a customer service-oriented Service Coordinator to join our growing team! The service team plays a critical role in providing exceptional customer experience while answering customer inquiries related to solar system service calls. You will be serving as a liaison between customers and service technicians to ensure efficient and timely solutions to clients. This is an in-office opportunity. Level of Supervision Required: General Job Duties: Monitoring customer solar systems and educating homeowners on the system efficiency and productivity. Creating and tracking work orders and work-flow maintenance requests in a timely manner. Handling invoicing for all service calls and coordination payments with accounting. Ensuring customer satisfaction by providing excellent customer support. Serving as a liaison between our customers and solar technicians. Scheduling and dispatching Service Technicians. Answering customers concerns or service requests regarding their solar products. Understanding the Freedom Solar Products and installation process to answer questions appropriately. Performing additional tasks as assigned. Knowledge, Skills, Abilities, and Competency: Work under pressure. Handle high-stress calls and customer escalations. Working knowledge of the solar industry, installation processes or electricals. Highly organized. Ability to self-manage. Ability to manage projects in pipelines. Team mentality. Flexible to change. Education and Experience Required: At least 1 year of high-volume customer engagement experience Must be able to multi-task and handle working under pressure. Prior solar experience in a monitoring, sales or service capacity a strong plus! Strong computer skills. Must possess professionalism and a positive attitude. Must have excellent verbal and written communication skills. We understand you may be a great candidate without fitting all our preferred experience, knowledge, skills, and attributes. And you may have other skills that are valuable for the role, but which we haven’t thought of. Because we recognize this and we value diversity of thought, experience, and background, we still encourage you to apply. Freedom Power is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Employee Benefits: Freedom Power recognizes that talented people are attracted to companies that provide competitive pay, upward mobility, and an exciting fast-paced culture. For this reason, we offer a growing Benefit Plan that includes the following: Medical, Dental, and Vision Insurance 100% Company-Sponsored Short-Term Disability 401(k) Employer Matching Weekly Pay Dates 3 Weeks PTO 3 Sick Days 12 Paid Holidays 1 Floating Holiday Upward mobility Opportunities! We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Keywords: Freedom Power, Temple , Energy Service Coordinator, Customer Service & Call Center , Austin, Texas