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Field Support Manager

Company: McLane Company
Location: Temple
Posted on: August 7, 2022

Job Description:

Manage geographically disperse Field Support Team to include work assignments, travel, performance reviews, training, professional development, and coaching. Ensures continuous operation of the company s distributed business information services and processes which includes workstations, selection and delivery devices, and other networked devices for general business operations. ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

  • Ensures excellent customer service levels with problem and change management.
  • Owns full project lifecycle of camera, access control, and/or UPS implementation and maintenance.
  • Evaluates new technologies and determine how they can be developed to meet business and IT objectives.
  • Develops project plans and organizes project teams; lead projects to completion.
  • Maintains and improve company s infrastructure with best practices.
  • Leads and implements documentation of configuration, maintenance, and troubleshooting procedures.
  • Recruits, terminates and hires teammates for staffing requirements.
  • Identifies and implements process improvements; reporting on ROI to leadership
  • Coordinates and evaluates performance reviews while developing and setting teammate goals or objectives.
  • Takes corrective action when required with teammate productivity while measuring the results and status updates of all teammates managed. MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:
    • Bachelor s degree in Business Information Services or related field or related experience and/or -
    • Have 8 years of broad-based experience in specific and related disciplines of the business, including progressive years experience in formal leadership roles.
    • Proficiency supporting IT hardware and applications WORKING CONDITIONS:
      • Office environment. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: McLane Company, Temple , Field Support Manager, Executive , Temple, Texas

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