General Manager
Company: Massage Envy Franchising, LLC
Location: Belton
Posted on: October 31, 2024
Job Description:
Do you love leading teams and managing operations, coaching, and
developing a team by setting them up for success in their
professional career goals? If you are looking for a career with a
company that puts people first, look no further!At the PCRK Group,
we believe that people are the heart of what we do, so we center
our work on relationships and mutual cooperation. We care and put
the needs of our team members and clients first to nurture their
well-being. We believe in working together to achieve results, both
personal and professional, for our team members and clients alike.
Lastly, we develop relationships based on kindness, compassion,
empathy, and generosity.At PCRK Group, we are always looking for
great talent and we want to talk to you if you are a person who
thrives in an environment dedicated to making people feel their
best.Responsibilities:
- Understand, believe in, and uphold PCRK Group and Massage
Envy's Mission, Vision and Values
- Develop a thorough understanding of Massage Envy services and
products
- Develop location managers that understand and can cultivate a
culture of coaching, care, support and equity in all
locations.
- Partner with the Operations Director to train new managers on
soft skills, business acumen, and metrics to strive for
professional development
- Ensure their home location and assigned territory is performing
and has a laser focus in each functional area of the OKR (Net
Active Member Gain, Service Hours, Guests, and Enhancements)
- Monitor staffing levels across all departments and locations to
ensure all positions are staffed appropriately. Assist assigned
locations with staffing needs, interviews, and hiring process
- Coach, develop, and retrain under performers in sales and
service expectations
- Ensure all locations are current on all licensure, training,
and documentation in accordance with
state/federal/franchisor/company regulations
- Participate in company and Regional Developer Conference Calls
and weekly Operation Director calls
- Continuously train managers on soft skills, business acumen,
and metrics to strive for professional development.
- Conduct location visits within assigned territory on a monthly
basis, as defined by the organization, and as needed to drive
successful results
- Facilitate the resolution of customer service issues with
locations while successfully identifying and addressing systemic
opportunities throughout their organization
- Promote and implement new products, services, and
initiatives
- Responsible for home location's payroll entry and inventory
management
- Review payroll, inventory, and applicable reports to audit for
errors and address profitability related opportunities
- Host monthly Performance Coaching Plans with assigned locations
and partner with location manager to address performance concerns
and celebrate performance winsQualifications:
- Strong analytical and communications skills
- Comprehensive understanding of Profit & Loss statements
- Experience in a multi-unit leadership role (Spa/Sale management
preferred)
- Proficiency in Microsoft Word, Excel, PowerPoint
- Strong communication and people skills
- Compensation that includes base salary, generous commissions,
and bonus opportunities
- Excellent Medical Plans
- Paid Time Off
- 40% discount on products
- Free massage/skincare services monthly
- Salary based on experienceIf you're ready to lead the charge to
help people feel their best, we can't wait to meet you!We Believe
Our Differences Make Us Better. We're excited to hear from everyone
with the skills, experience, and passion to do a great job
regardless of race, color, religion, gender, sexual orientation,
national origin, genetics, disability, age, or veteran status. In
addition, PCRK will provide reasonable accommodations for qualified
individuals with disabilities.
#J-18808-Ljbffr
Keywords: Massage Envy Franchising, LLC, Temple , General Manager, Executive , Belton, Texas
Didn't find what you're looking for? Search again!
Loading more jobs...