Patient Service Specialist II - Temple Gastroenterology
Company: Baylor Scott & White Health
Location: Temple
Posted on: January 8, 2021
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Job Description:
JOB SUMMARYThe Patient Services Specialist 2 provides
administrative support in a physician office, clinic or other
operational area that assists patients, to ensure high quality,
patient-centered care. Duties include patient relations, check-in
or check-out, scheduling, insurance verification and answering
phones. May assist in training and mentoring junior Patient
Services Specialists.ESSENTIAL FUNCTIONS OF THE ROLEAssists
patients and other visitors by performing patient related duties to
include check-in or check-out, scheduling, insurance verification
and answering and responding to phones inquiries. Arranges
follow-up visits and referral appointments.Registers patients by
collecting and verifying insurance information. Verifies patient
demographics and enters changes into computer system. Directs
patients to appropriate waiting areas.Accepts payments for
physician/clinic services according to established guidelines.
Posts payments and enters charges into computer utilizing
appropriate codes. Generates daily payment reports and verifies
cash drawer against report. Provides accurate patient, medical,
financial or procedural information to patients or approved outside
entities. Discusses financial arrangements with patients, as
requested.Responds to routine escalated inquiries concerning
services, hours of operation, etc. Ensures any patient complaints
are handled appropriately.Assists with medical records duties by
pulling charts for scheduled and walk-in appointments, prescription
refills and other requests. Retrieves, transports, sorts and files
medical records. Copies medical records chart for patient transfers
and referrals as requested.Assists in training, mentoring and
providing assistance to junior staff as requested.KEY SUCCESS
FACTORSStrong listening, interpersonal and communication (oral and
written) skills, and professional, pleasant and respectful
telephone etiquette. Ability to adapt communication style to suit
different audiences. Empathetic listener, sensitive, upbeat,
optimistic, articulate, gracious and tactful.Knowledge of patient
registration procedures and documentation.Knowledge of medical
insurance claims procedures and documentation. Needs to have
thorough understanding of the Out of Network processSkilled in the
use of personal computers and related software applications.Skilled
in preparing and maintaining patient records.Able to analyze unpaid
third-party claims and delinquent accounts to determine appropriate
follow-up actions to ensure payment.Able to mentor and train
staff.BENEFITSOur competitive benefits package includes the
following- Immediate eligibility for health and welfare benefits-
401(k) savings plan with dollar-for-dollar match up to 5%- Tuition
Reimbursement- PTO accrual beginning Day 1 Note: Benefits may vary
based upon position type and/or levelQUALIFICATIONS- EDUCATION -
H.S. Diploma/GED Equivalent- EXPERIENCE - 1 Year of Experience
Keywords: Baylor Scott & White Health, Temple , Patient Service Specialist II - Temple Gastroenterology, Healthcare , Temple, Texas
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