Patient Service Specialist I- Temple Op Dialysis - Evenings
Company: Employer
Location: Temple
Posted on: April 9, 2021
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Job Description:
*JOB SUMMARY*The Patient Services Specialist 1, with direct
oversight, provides administrative support in a physician office,
clinic or other operational area that assists patients, to ensure
high quality, patient-centered care. Duties include patient
relations, check-in and check-out, scheduling, insurance
verification and answering phones.* Monday -Friday 1:00pm -
10:00pm** ESSENTIAL FUNCTIONS OF THE ROLE*Assists with patient
duties to include patient relations, check-in or check-out,
scheduling, insurance verification, and answering phones. Arranges
follow-up visits and referral appointments.Assists with patient
registration duties by collecting and verifying insurance
information. Verifies patient demographics and enters changes into
computer system. Directs patient to appropriate waiting
areas.Accepts payments for physician/clinic services according to
established guidelines. Posts payments and enters charges into
computer utilizing appropriate codes. Generates daily payment
reports and verifies cash drawer against report. Provides accurate
patient, medical, financial or procedural information to patients
or approved outside entities. May be required to discuss financial
arrangements with patients.Receives and directs phone calls.
Assists patients and other visitors. Responds to routine inquiries
concerning practice services, hours of operation, etc. Ensures any
patient complaints are handled appropriately.Assists with medical
records duties as requested.* KEY SUCCESS FACTORS*Good listening,
interpersonal and communication (oral and written), and
professional, pleasant and respectful telephone etiquette. Ability
to adapt communication style to suit different audiences.
Empathetic listener, sensitive, upbeat, optimistic, articulate,
gracious and tactful.Ability to promptly assess requests by using
electronic and paper resource materials and correctly respond to
patient inquiries.Ability to calm upset patients in a composed and
professional demeanor.Excellent data entry, numeric, typing and
computer navigational skills, with attention to details.Comfortable
working in a fast paced, constantly changing and stressful
environment.* BENEFITS*Our competitive benefits package includes
the following* Immediate eligibility for health and welfare
benefits* 401(k) savings plan with dollar-for-dollar match up to
5%* Tuition Reimbursement* PTO accrual beginning Day 1Note:
Benefits may vary based upon position type and/or level*
QUALIFICATIONS** EDUCATION - H.S. Diploma/GED Equivalent*
EXPERIENCE - Less than 1 Year of Experience
Salary: $map.get("vacancy_salary-text"). Date posted:
04/07/2021
Keywords: Employer, Temple , Patient Service Specialist I- Temple Op Dialysis - Evenings, Healthcare , Temple, Texas
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