Advanced Medical Support Assistant (CITC)
Company: Veterans Health Administration
Location: Temple
Posted on: April 9, 2021
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Job Description:
Basic Requirements: United States Citizenship: Non-citizens may
only be appointed when it is not possible to recruit qualified
citizens in accordance with VA Policy. Experience: Six months
experience of clerical, office, customer service, or other
administrative work that indicates the ability to acquire the
particular knowledge and skills needed to perform the duties of the
position OR Education: One year above high school OR,
Experience/Education Combination: Equivalent combination of
experience and education are qualifying for entry level for which
both education and experience are acceptable. English Language
Proficiency: MSAs must be proficient in spoken and written English
in accordance with VA Handbook 5005, Part II, Chapter 3, Section A,
paragraph 3.j. Foreign Education: To be creditable, education
completed outside the U.S. must have been submitted to a private
organization that specializes in the interpretation of foreign
educational credentials and such education must have been deemed at
least equivalent to that gained in conventional U.S. programs.
Preferred Experience: Scheduling per the VA 1230 Scheduling
Directive. Experience working with outpatient consults and working
cohesively with third-party vendors. Knowledge of billing
procurement and ICD-10 coding Working with an automatic call
distribution phone system, making outbound calls and accepting
incoming calls. Knowledge of the Mission Act laws and requirements.
Critical thinking skills. Minimum of 1-year experience with time
management, use of multi-program applications, and proper phone
etiquette. Ability to provide excellent customer skill and able to
provide conflict resolution if required. Grade Determinations:
Advanced Medical Support Assistant GS-06 Experience: One year of
experience equivalent to the GS-5 grade level. Examples of
specialized experience include but are not limited to:
Independently performs a full range of duties related to the
delivery of healthcare services in an inpatient or outpatient
setting Advises clinical staff on current administrative processes
Responsible for answering phones, greeting patients, relaying
messages to appropriate staff inside or outside of the unit,
scheduling appointments, including interpreting and verifying
provider orders in accordance with VHA national scheduling
guidelines Scheduling, canceling, re-scheduling patient
appointments and/or consults Entering no-show information;
Monitoring appointment requests from multiple electronic sources
Participating in huddles with other MSAs and/or clinic staff to
determine the daily needs of the clinic, monitoring both inpatient
and outpatient appointments in areas of responsibility Verifying
and updating demographics and insurance information when patients
check-in for appointments. Coordinates administrative functions
relating to emergency and non-emergency transfers to other VA
facilities or private hospitals and determines appointment type
based on the patient's eligibility status i.e., TRICARE, sharing
agreements, collaterals, research patient, VA employee, etc..
Demonstrated Knowledge, Skills, and Abilities. In addition the
above stated experience, applicants must demonstrate all of the
KSAs below: a. Ability to collaborate and communicate with a wide
range of medical clinicians across multiple disciplines e.g.
medical doctors, nurse practitioners, physician assistants,
psychologists, psychiatrists, social workers, and nursing staff to
accomplish team goal setting to ensure medical care to patients is
met. b. Ability to independently set priorities and organize work
to meet deadlines, ensuring compliance with established processes,
policies, and regulations. c. Ability to communicate tactfully and
effectively, electronically, by phone, in person, and in writing,
with internal and external customers. This may include preparing
reports in various formats and presenting data to various
organizational levels, as well as resolving patient concerns d.
Advanced knowledge of the technical health care process including,
but not limited to, scheduling across interdisciplinary coordinated
care delivery and/or care in the community models and patient
health care portals as it relates to access to care. e. Advanced
knowledge of policies and procedures associated with
interdisciplinary coordinated care delivery and/or care in the
community operational activities that affect patient flow, and
patient support care administrative functions to include, but not
limited to appointment cycles, outside patient referrals, follow-up
care, overbooking, provider availability, etc. f. Advanced
knowledge of medical terminology due to the technical nature of
language utilized by clinicians. References: VA Handbook 5005/117
Part II Appendix G45 Medical Support Assistant dated August 1, 2019
The full performance level of this vacancy is GS-6. The actual
grade at which an applicant may be selected for this vacancy is
GS-6. Physical Requirements: The work is sedentary. Some work may
require movement between offices, hospitals, warehouses, and
similar areas for meetings and to conduct work. Work may also
require walking/standing, in conjunctions with travel to and
attendance at meetings and/or conferences away from the work site.
Incumbent may carry and lift light items weighing less than 15
pounds.
Keywords: Veterans Health Administration, Temple , Advanced Medical Support Assistant (CITC), Healthcare , Temple, Texas
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