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Healthcare Customer Service Representative

Company: TTEC
Location: Temple
Posted on: March 26, 2019

Job Description:

Service oriented. Empathetic. Attentive. It's

what connects us--- and we'd like to connect with you too! We are looking for you to help us deliver

exceptional customer experiences as a Healthcare Customer Representative with

TTEC in Temple, TX

About

TTEC:

We help global brands provide a

great experience to their customers, build customer loyalty, and grow their

business. We were founded on one guiding principle: customer experiences that

are simple, inspired, and more human deliver lasting value for everyone. Your

role brings that principle to life.

Life

at TTEC:

As a global company, we're always

on. When one of us is going to bed, a coworker half-way around the world has

already had their coffee (or tea) and is ready to grab the baton and run with

it. We work at a fast pace around here and we're not one for keeping the status

quo. But just because we're busy, it doesn't mean we don't know how to have

fun. We're passionate about throwing company events that bring us together to

laugh and celebrate each other's achievements. We're also big on taking time

out for professional development and giving back. So, if you're looking for a

work-life full of purpose, passion and career potential, keep reading---

As a

TTEC Customer Experience Champion, You'll Enjoy:



  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Diverse and community-minded organization
  • Career-growth and lots of learning opportunities for

    aspiring minds
  • And yes---all the competitive performance

    bonus opportunities and benefits you'd expect

    What

    You'll be Doing:

    Do

    you have a passion for helping others and giving them peace of mind? Whether

    it's getting answers for customers quickly, consulting on health-related

    products with compassion or resolving their issues with a smile, you'll be the

    difference between their customer experience being just average or an

    exceptional one. We'll train you to be a subject matter expert in your

    field, so you can be confident in providing the highest level of service

    possible. And we trust you already have the necessary ingredient that can't be

    taught-a caring and supportive nature that will shine through as you help

    customers through some of the more difficult times in their lives. You'll also

    have a chance to make great new friends and grow your career in a high-energy,

    family-friendly atmosphere.

    On a

    typical day, you'll:



    • Consult with customers on

      health-related products and services to provide the best solutions for

      their health and financial well-being
    • Open and maintain customer accounts

      and information
    • Respond to customer inquiries with

      compassion and active listening and select the best solution in an

      efficient manner
    • Resolve customer technical issues with

      patience and understanding
    • Identify additional needs customers

      may have and help them to upgrade products or services

      Why

      You? What You Bring:

      Service

      oriented. Empathetic. Attentive. It's what connects us--- Does this describe you as well?



      • Excellent communication skills - for

        us that means you can adapt to new and different situations, read the

        behavior of others, have difficult conversations with ease, and defuse and

        resolve conflict. In other words, you have the gift of gab

      • Empathy is the key - it's so important

        it bears repeating
      • Ability to adapt and excel in a

        fast-paced work environment
      • High school diploma or equivalent is

        the minimum and--- with education--- more is better
      • Handy with MS Windows and other

        computer applications
      • The passion and drive to make a

        difference

        Apply Today:

        We encourage you to visit us at 1600 Eberhardt Rd., Temple TX 76504 - 8667965485 or apply online today:



        • Click on the Apply

          Now button.
        • You've applied, now what? After successfully completing

          the online application, please make your communication lines are open and

          regularly check your email for instructions.
        • Thank you for applying - it's time to share this

          opportunity with your network and experience the happiness of working with

          friends (besides us, of course).

          If you're a military veteran, active duty guard or

          reserves, or a military spouse:

          We value your experience and believe you're prepared and battlefield-ready in

          the civilian world to take on TTEC's most innovative and challenging projects.

          Your hands-on experience with globalization means you're prepared to interact

          with our clients and employees around the world. Overcoming adversity and

          adapting to change has prepared you to execute in our dynamic environment. We

          are looking for team members where leadership is baked in from Day One. Where

          innovation and disruption are part of your DNA. We know that no job is as

          important as serving one's country, but we hope you'll find delivering amazing

          customer experiences to be another purpose worth serving!

          Career Changers welcome here:

          Time

          to change your career? Whether you've spent your career on the admin side in

          receptionist, assistant, or support roles or you've been in retail, restaurant

          or hospitality, we believe you have the skills it takes to join our healthcare associates

          team.

          For

          more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC

          throughout social media to engage in the global conversation.

          As a condition of employment, TTEC requires

          all employees hired in the United States to successfully pass a background

          check, and, depending on the location and client program, to successfully pass

          a drug screening. TTEC is an Equal Opportunity Employer.

Keywords: TTEC, Temple , Healthcare Customer Service Representative, Healthcare , Temple, Texas

Click here to apply!

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