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Bilingual Healthcare Customer Service and Sales Representative - Spanish

Company: TTEC
Location: Temple
Posted on: September 8, 2019

Job Description:

Bilingual Healthcare Customer Service and Sales Representative - Spanish
When everything's connected, how we connect is everything--- and we'd like to connect with you too! Connect your compassionate nature, service orientation and previous customer service experience to a new career as a Bilingual Healthcare Customer Service and Sales Representative - Spanish with TTEC in Temple, Texas. TTEC is offering you the chance to be paid to learn a new career and gain your license all on us.

About TTEC

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC

As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion and career potential, keep reading---

As a TTEC Customer Experience Champion, You'll Enjoy

--- FREE licensing course (and you'll be paid for your time to boot)

--- Flexible and growth-oriented study sessions

--- All state licensing exam fees covered by company

--- Yearly renewal of license provided by TTEC as your employer

--- Fun, talented and witty teammates

--- Knowledgeable, encouraging, supportive and present leadership

--- Family-friendly environment

--- Free-spirited, theme-based employee events

--- Diverse and community-minded organization

--- Career-growth and lots of learning opportunities for aspiring minds

--- And yes---all the competitive performance bonus opportunities and benefits you'd expect

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on health-related products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. And we trust you already have the necessary ingredient that can't be taught-a caring and supportive nature that will shine through as you help customers through some of the more difficult times in their lives. You'll also have a chance to make great new friends and grow your career in a high-energy, family-friendly atmosphere.

Once you become a Licensed Healthcare Insurance Agent, on a typical day, you'll

--- Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs

--- Be providing full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up

--- Open and maintain customer accounts and information

--- Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner

--- Resolve customer technical issues with patience and understanding

--- Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring

--- Aptitude and tenacity to be learn about what it takes to become a licensed healthcare insurance associate including passing the state licensing exam (and yes--- we will help--- those who take it seriously and accept our coaching are extremely likely to pass on the first try--- a few have to take it again--- and yes... we'll help you through that too!)

--- Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)

--- Strong customer service orientation

--- Ability to adapt and excel in a fast-paced work environment

--- High school diploma or equivalent is the minimum and--- with education--- more is better

--- Handy with MS Windows and other computer applications

--- The passion and drive to make a difference

Join Us

We encourage you to visit us at 1600 Eberhardt Rd., Temple TX 76504, Mondays through Fridays, 9 AM to 3 PM, text 'TTEC' to 97211 or apply online today:

1. Click on the Apply Now button.

2. You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

3. Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

Career Changers welcome here

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in sales, retail, restaurant or hospitality, we believe you have the skills it takes to join our healthcare associates' team.

For more information about TTEC or other jobs in Temple, Texas, visit TTECjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer

Cuando todo est-- conectado, c--mo nos conectamos lo es todo... --Y tambi--n nos gustar--a conectar contigo! Conecta tu naturaleza compasiva, tu orientaci--n al servicio y tu experiencia en atenci--n al cliente a una nueva carrera como Agente certificada/o en seguros de salud de TTEC en Temple, Texas. TTEC te ofrece la oportunidad de obtener una remuneraci--n econ--mica por aprender una nueva actividad profesional y obtener tu certificaci--n.

Sobre TTEC:

Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosof--a est-- basada en un principio fundamental: la atenci--n sencilla, inspirada y con sentido humano al cliente aporta un valor duradero a todas las personas involucradas. Tu puesto trae a la vida ese concepto.

La vida en TTEC

Como compa----a global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est-- yendo a dormir, del otro lado del mundo una compa--era o compa--ero ya bebi-- su caf-- (o t--) y est-- lista/o para iniciar su turno laboral. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compa----a que nos permiten reunirnos y celebrar nuestros logros. Tambi--n nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si est--s buscando una vida llena de prop--sito, pasi--n y posibilidades de carrera, sigue leyendo...

Como representante de atenci--n al cliente de TTEC, disfrutar--s de:

--- Un curso gratuito de certificaci--n (tambi--n recibir--s una remuneraci--n durante el per--odo de arranque).

--- Sesiones de estudio flexibles y orientadas al desarrollo profesional.

--- Todas las cuotas de los ex--menes necesarios para obtener las licencias estatales correspondientes son cubiertas por la empresa.

--- Renovaci--n anual de la licencia a cargo de TTEC.

--- Compa--eras y compa--eros de trabajo divertidas/os y talentosas/os.

--- L--deres de equipo con experiencia, que te motivar--n y apoyar--n.

--- Ambiente familiar.

--- Eventos tem--ticos para el personal.

--- Organizaci--n diversa con enfoque comunitario.

--- Desarrollo profesional y m--ltiples oportunidades de aprendizaje para personal con ambici--n.

--- Y s--...tambi--n los competitivos bonos por desempe--o que esperas.

Tus labores

--Te apasiona ayudar a otras personas y darles tranquilidad? Se trate de recibir respuestas prontas de las y los clientes, asesorarles con paciencia y empat--a sobre productos relacionados con la salud o resolver sus problemas con una sonrisa, t-- ser--s la diferencia para que las y los clientes tengan una experiencia excepcional. Te capacitaremos para ser una experta o experto en la materia, de modo que te sientas segura/o de brindar el m--s alto nivel de servicio posible. Confiamos en que ya posees el --nico ingrediente que no puede ense--arse a nadie: una naturaleza emp--tica y solidaria que le brindar-- apoyo a nuestras clientas y clientes en algunos de los momentos m--s dif--ciles de sus vidas. Tambi--n tendr--s la oportunidad de entablar nuevas amistades y desarrollarte profesionalmente en un ambiente amigable y lleno de energ--a.

Una vez que seas un/a agente certificada/o en seguros de salud, en un d--a normal, t--:

--- Ayudar--s a las y los clientes a comprender sus coberturas y seleccionar los productos y servicios adecuados, as-- como las mejores soluciones para satisfacer sus necesidades personales y financieras de salud.

--- Brindar--s atenci--n a las y los clientes durante todo el ciclo de vida de servicio y ventas, en el que podr--as aceptar llamadas entrantes o hacer llamadas de seguimiento.

--- Abrir--s las cuentas de las y los clientes y mantendr--s su informaci--n.

--- Responder--s las preguntas de las y los clientes con compasi--n y escucha activa, y les brindar--s la mejor soluci--n, de una manera eficiente.

--- Resolver--s con paciencia y comprensi--n problemas t--cnicos relacionados con la atenci--n a las y los clientes.

--- Identificar--s necesidades adicionales que pudieran tener las y los clientes, y les ayudar--s a adquirir nuevos productos o servicios.

--Por qu-- t--? Lo que necesitamos de ti:

--- Aptitud y tenacidad para aprender lo que necesitas para convertirte en un/a agente certificada/o en seguros de salud, incluyendo aprobar el examen estatal de certificaci--n (y s----- nosotras y nosotros te ayudaremos--- quienes lo tomen en serio y acepten nuestra orientaci--n tienen muy altas posibilidades de aprobar en el primer intento--- Algunas personas tienen que volverlo a tomar--- y s--... --te ayudaremos tambi--n con eso!).

--- Integridad para seguir los lineamientos de la HIPAA para mantener la privacidad de las y los pacientes (tal como desear--as que alguien lo hiciera si se tratara de tu propia informaci--n).

--- Fuerte orientaci--n de servicio.

--- Capacidad para adaptarte y sobresalir en un entorno de trabajo acelerado.

--- Escolaridad secundaria o equivalente como m--nimo.

--- Experiencia con MS Windows y otras aplicaciones inform--ticas.

--- La pasi--n y determinaci--n para hacer una diferencia.

--nete a nuestra empresa

Te invitamos a visitarnos en 1600 Eberhardt Rd., Temple TX 76504, de lunes a viernes, de 9 am a 3 pm; a enviar 'TTEC' en un mensaje de texto al 97211 o a postularte hoy en l--nea:

1. Haz clic en el bot--n Apply now.

2. --Cu--l es el siguiente paso? Despu--s de haber llenado la solicitud en l--nea, por favor mantente al tanto de tu correo electr--nico y rev--salo regularmente para obtener instrucciones.

3. Gracias por postularte: lleg-- la hora de compartir esta oportunidad con tu red y experimentar la alegr--a de trabajar con amigas y amigos (adem--s de nosotros, por supuesto).

Si eres veterana o veterano militar, guardia en activo o en reserva, o c--nyuge de un/a militar:

Valoramos tu experiencia y creemos que est--s preparada/o para desempe--arte en el mundo civil y asumir los proyectos m--s innovadores y exigentes de TTEC. Tu experiencia pr--ctica con la globalizaci--n significa que est--s preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempe--arte en nuestro entorno din--mico. Estamos buscando l--deres. Innovadoras e innovadores. Sabemos que ning--n trabajo es tan importante como servir a tu pa--s, pero esperamos que ofrecer una atenci--n de excelencia a las y los clientes sea para ti otro prop--sito digno de alcanzar.

Damos la bienvenida a buscadoras y buscadores de nuevos caminos

--Es tiempo de cambiar de profesi--n? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo o restaurantes y hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de agentes en cuidados de la salud.

Para obtener m--s informaci--n sobre TTEC u otros empleos en Temple, Texas, visita TTECjobs.com o busca #ExperienceTTEC en redes sociales para participar en la conversaci--n global.

Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisi--n de antecedentes penales y, dependiendo de la sede y la campa--a, un an--lisis de detecci--n de drogas. TTEC ofrece igualdad de oportunidades laborales.

#TUSAJ #Nexxt

Primary Location

: US-TX-Temple

: _Customer Care Representative

Keywords: TTEC, Temple , Bilingual Healthcare Customer Service and Sales Representative - Spanish, Healthcare , Temple, Texas

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