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Bilingual Healthcare Customer Service Representative - Spanish

Company: TTEC
Location: Temple
Posted on: March 7, 2020

Job Description:

When everything's connected, how we connect is everything... and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer service experiences as a Bilingual Healthcare Customer Service Representative - Spanish with TTEC in Temple, Texas.

About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Life at TTEC
As a global company, we're always on. When one of us is going to bed, a coworker half-way around the world has already had their coffee (or tea) and is ready to grab the baton and run with it. We work at a fast pace around here and we're not one for keeping the status quo. But just because we're busy, it doesn't mean we don't know how to have fun. We're passionate about throwing company events that bring us together to laugh and celebrate each other's achievements. We're also big on taking time out for professional development and giving back. So, if you're looking for a work-life full of purpose, passion career potential, keep reading...

What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your "get it done", high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.

As a TTEC Customer Experience Champion, You'll Enjoy:
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes...all the competitive pay and benefits you'd expect

On a typical day, you'll

• Be providing full lifecycle customer service where you could accept inbound or might be calling out to provide follow up on a concern
• Consult with customers on health-related products and services to provide the best solutions for their health and financial well-being
• Maintain customer accounts and information
• Respond to customer inquiries with compassion and active listening and support the best solution in an efficient manner
• Resolve customer technical issues with patience and understanding
• Identify additional needs customers may have and help them to upgrade products or services

Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table... along with the following:
• Excellent communication skills - for us that means you can adapt to new and different situations, read the behavior of others, have difficult conversations with ease, and defuse and resolve conflict. In other words, you have the gift of gab
• Empathy is the key - it's so important it bears repeating
• Ability to adapt and excel in a fast-paced work environment
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent is the minimum and... with education... more is better
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference

Apply Today: We encourage you to visit us at 1600 Eberhardt Rd., Temple TX 76504, Mondays through Fridays, 9 AM to 3 PM, text 'TTEC' to 97211 or apply online today:

Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.

Thank you for applying - it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).

If you're a military veteran, active duty guard or reserves, or a military spouse:

We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!

Career Changers welcome here:

Time to change your career? Whether you've spent your career on the admin side in receptionist, assistant, or support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.

For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.

As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.

#TUSAJ #Nexxt

Cuando todo est- conectado, c-mo nos conectamos lo es todo... -Y nos gustar-a conectar tambi-n contigo! Te estamos buscando para que nos ayudes a ofrecer una atenci-n excepcional al cliente como Representante Biling-e de Servicio al Cliente en el Cuidado de la Salud de TTEC en Temple, Texas.

Sobre TTEC:
Ayudamos a las marcas globales a brindar un servicio de excelencia a sus clientes, a fomentar la fidelidad de los mismos y hacer crecer su negocio. Nuestra filosof-a est- basada en un principio fundamental: la atenci-n sencilla, inspirada y con sentido humano al cliente les aportan un valor duradero a todas las personas involucradas. Tu puesto le da vida a ese concepto.

La vida en TTEC
Como compa--a global, estamos siempre en movimiento. Cuando una de nuestras empleadas o empleados se est- yendo a dormir, del otro lado del mundo una compa-era o compa-ero ya bebi- su caf- (o t-) y est- lista/o para iniciar su turno. Trabajamos a un ritmo acelerado y no pretendemos mantener el statu quo. Pero tener mucho trabajo no nos impide divertirnos. Nos encanta llevar a cabo eventos de la compa--a que nos permiten reunirnos y celebrar nuestros logros. Tambi-n nos gusta tomarnos tiempo para desarrollarnos profesionalmente y dar a quienes lo necesitan. Por lo tanto, si est-s buscando una vida laboral llena de prop-sito, pasi-n y posibilidades de carrera, sigue leyendo...

Tus labores ser-an
Transformar los problemas en soluciones. Ofrecer un servicio de excelencia a los clientes que te traer- una gratificante sonrisa. Responder-s llamadas (y correos electr-nicos) de clientes con un enfoque profesional y proactivo, escucharlos activamente para comprender sus necesidades y responder a sus preguntas.

Como representante de atenci-n al cliente de TTEC, disfrutar-s de:
• Compa-eras y compa-eros de trabajo divertidos y talentosos
• L-deres de equipo con experiencia que te motivar-n
• Ambiente familiar
• Eventos tem-ticos para el personal
• Organizaci-n diversa con enfoque comunitario
• Desarrollo profesional y m-ltiples oportunidades de aprendizaje para personal con aspiraciones
• Y s-...tambi-n el salario competitivo, incentivos y las prestaciones que esperas

En un d-a normal, t-

• Proveer-s un ciclo completo de servicio al cliente donde recibir-s o har-s llamadas para ofrecer seguimiento a una preocupaci-n.
• Consultaras con clientes acerca de productos relacionados con la salud y les proveer-s la mejor soluci-n para su salud y bienestar financiera.
• Mantendr-s cuentas e informaci-n de los clientes
• Escucharas atentamente a las inquietudes de los clientes y responder-s con compasi-n proveyendo la mejor soluci-n en una manera eficaz.
• Resolver-s los problemas t-cnicos de los clientes con paciencia e entendimiento
• Identificaras necesidades adicionales de los clientes y los ayudaras a mejorar el producto o plan de salud

-Por qu- t-? Lo que necesitamos de ti:
Conexiones lo es todo aqu- en TTEC. Eso significa que queremos estar conectados con nuestros clientes, compa-eros y lo m-s importante, contigo. La habilidad que tienes al conectarte es lo que traes a la mesa...junto con las siguientes cualidades:

• Excelentes habilidades de comunicaci-n - para nosotros esto significa que te puedes adaptar a nuevas y diferentes situaciones, leer los comportamientos de los dem-s, entrar en conversaciones dif-ciles con comodidad y apaciguar o resolver un conflicto. En otras palabras, tienes el don del habla.
• Empat-a es clave - es tan importante que vale la pena repetirlo
• Habilidad de adaptaci-n y sobre salir en un ambiente r-pido laboral
• Integridad para seguir los c-digos de HIPAA sobre mantener la privacidad de los pacientes (tal cual esperar-as si fuera tu informaci-n privada)
• Educaci-n secundaria o equivalente es lo m-nimo y...con educaci-n...m-s es mejor
• Habilidad con MS Windows y otras aplicaciones de sistemas.
• La pasi-n y el empuje para crear la diferencia

Aplica Hoy: Te animamos a que nos visites en el 1600 Eberhardt Rd. Temple, TX 76504 de lunes a viernes entre 9:00a m - 3:00 PM, env-a TTEC en mensaje de texto a 972100 o aplica en l-nea hoy:

Haz clic en el bot-n Apply now.
-Aplicaste! -Cu-l es el siguiente paso? Despu-s de haber llenado la solicitud en l-nea, por favor aseg-rate de estar pendiente de tu correo electr-nico y rev-salo regularmente para obtener instrucciones del siguiente paso.

Gracias por postularte: lleg- la hora de compartir esta oportunidad con tu red y experimentar la alegr-a de trabajar con amigas y amigos (adem-s de nosotros, por supuesto).

Si eres veterana o veterano militar, miembro activo o reserva de la guardia nacional, o c-nyuge de un/a militar:

Valoramos tu experiencia y creemos que est-s preparada/o para desempe-arte en el mundo civil y asumir los proyectos m-s innovadores y exigentes de TTEC. Tu experiencia pr-ctica con la globalizaci-n significa que est-s preparada/o para interactuar con nuestros clientes, clientas y personal de todo el mundo. Superar la adversidad y adaptarte al cambio te ha preparado para desempe-arte en nuestro entorno din-mico. Estamos buscando l-deres. Innovadoras e innovadores. Sabemos que ning-n trabajo es tan importante como servir a tu pa-s, pero esperamos que ofrecer una atenci-n de excelencia a las y los clientes sea para ti otro prop-sito digno de alcanzar.

Buscadores de nuevos caminos, bienvenidos aqu-:

-Es tiempo de cambiar de profesi-n? Si te has desarrollado profesionalmente como recepcionista o asistente administrativa/o, en ventas al menudeo, restaurantes o en la industria de la hospitalidad, creemos que posees las habilidades necesarias para unirte a nuestro equipo de ventas y atenci-n al cliente.

Para obtener m-s informaci-n sobre TTEC, visita ttecjobs.com o busca #ExperienceTTEC en redes sociales para participar en la conversaci-n mundial.

Como requisito para obtener el empleo, TTEC requiere que todo el personal contratado en los Estados Unidos apruebe exitosamente una revisi-n de antecedentes penales y, dependiendo de la sede y la campa-a, un an-lisis de detecci-n de drogas. TTEC ofrece igualdad de empleo.

#TUSAJ #Nexxt

Keywords: TTEC, Temple , Bilingual Healthcare Customer Service Representative - Spanish, Hospitality & Tourism , Temple, Texas

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