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Customer Service Specialist I

Company: Baylor Scott & White Health
Location: Temple
Posted on: January 16, 2022

Job Description:

The Customer Service Specialist I analyze multi-level patient financial accounts and resolves advanced customer issues. This position requires instilling confidence and trust and demonstrating operational excellence when communicating to the public.

The ideal Customer Service Specialist I will have the following knowledge, skills and abilities:

* Ability to multi-task in a fast paced environment

* Must have exceptional phone etiquette

* Must remain professional throughout the call

* Excellent internal and external customer service.

* Ability to follow accounts through to completion

* Soft collection experience is helpful

Benefits - Our competitive benefits package includes*:

* Immediate eligibility for health and welfare benefits
* 401(k) savings plan with dollar-for-dollar match up to 5%
* Tuition Reimbursement
* PTO accrual beginning Day 1
* Note: Benefits may vary based upon position type and/or level.


Education: H.S. Diploma/GED Equivalent

Experience: A minimum of 2 years experience required

Keywords: Baylor Scott & White Health, Temple , Customer Service Specialist I, Hospitality & Tourism , Temple, Texas

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