CSC Customer Service Spec 1
Company: American CyberSystems, Inc.
Location: Belton
Posted on: September 13, 2023
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Job Description:
Innova Solutions is immediately hiring for a Customer Service
SpecialistPosition type: Full-Time, Contract Duration: 6 Months
Location: Temple TX 76508 Shift: 2nd Shift: Thursday - Monday (3:00
PM - 11:00 PM) 3rd Shift: Tuesday - Saturday (10:30 PM - 7:00 AM)
3rd Shift: Thursday - Monday (10:30 PM - 7:00 AM) 2nd Shift:
Saturday - Wednesday (3:00 PM - 11:00 PM)As a Customer Service
Specialist, you will:Job Description:Competency checklists
completed for both skill sets required at CR1 levelThis includes
answering phones for public and internal (employee, patient,
visitor) customers: documentation and dispatch of work
requests.Ability to assist in special projects. What is expected
(essential functions):Proficient in ALL phone and work request
dispatch responsibilities. Ability to fill in for CR 1's on any
shift.Monitors environmental alarms: doors, gates, parking lot
intercoms & CCTV.Assists with the workflow and assignments for
patient transporters.Leads or participates in projects in support
of the department.Responsible for providing feedback to leadership
regarding ways to improve processes, increase efficiencies, and to
maximize the performance of the department.Expectations listed are
intended to describe essential functions only and management
retains the right to reassign duties & responsibilities to this
position at any time.Performs all position appropriate duties as
required in a competent, professional and courteous manner.
Knowledge, skills and abilities:Ability to handle difficult
situations; providing conflict resolution if necessary. Excellent
customer service skills.Ability to read and write in the English
language.Proficiency with the Microsoft Office Suite of
software.Ability to comprehend instructions, correspondence, memos
and other forms of verbal and written communications.Ability to be
successful in a stressful, fast-paced environment. Minimum
requirements addendum:Experience in an administrative support role
and/or customer service preferred. Health-care, call center, or
dispatch service experience preferred. Minimum
RequirementsEducation: H.S. Diploma/GED Equivalent Experience: 1+
year experience required.The ideal candidate will have: 1-2 years
of Customer Service/ Call center environment experience. Qualified
candidates should APPLY NOW for immediate consideration! Please hit
APPLY to provide the required information, and we will be back in
touch as soon as possible. We are currently interviewing to fill
this and other similar positions. If this role is not a fit for
you, we do offer a referral bonus program for referrals that we
successfully place with our clients, subject to program guidelines.
ASK ME HOW. Thank you! Dishank Sharma Sr Associate Recruitment PAY
RANGE AND BENEFITS: Pay Range*: $15 - $18 per hour *Pay range
offered to a successful candidate will be based on several factors,
including the candidate's education, work experience, work
location, specific job duties, certifications, etc. Benefits:
Innova Solutions offers benefits( based on eligibility) that
include the following: Medical & pharmacy coverage, Dental/vision
insurance, 401(k), Health saving account (HSA) and Flexible
spending account (FSA), Life Insurance, Pet Insurance, Short term
and Long term Disability, Accident & Critical illness coverage,
Pre-paid legal & ID theft protection, Sick time, and other types of
paid leaves (as required by law), Employee Assistance Program
(EAP).ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in
Atlanta, Georgia, Innova Solutions employs approximately 50,000
professionals worldwide and reports an annual revenue approaching
$3 Billion. Through our global delivery centers across North
America, Asia, and Europe, we deliver strategic technology and
business transformation solutions to our clients, enabling them to
operate as leaders within their fields. Recent Recognitions:One of
Largest IT Consulting Staffing firms in the USA - Recognized as #4
by Staffing Industry Analysts (SIA 2022)ClearlyRated Client Diamond
Award Winner (2020)One of the Largest Certified MBE Companies in
the NMSDC Network (2022)Advanced Tier Services partner with AWS and
Gold with MSWebsite: https://www.innovasolutions.com/Innova
Solutions is an Equal Opportunity Employer and prohibits any kind
of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment on the basis of race, color,
religion or belief, national origin, citizenship, social or ethnic
origin, sex, age, physical or mental disability, veteran status,
marital status, domestic partner status, sexual orientation, or any
other status protected by the statutes, rules, and regulations in
the locations where it operates. If you are an individual with a
disability and need a reasonable accommodation to assist with your
job search or application for employment, please contact us at or
(770) 493-5588. Please indicate the specifics of the assistance
needed. Innova Solutions encourages all interested and qualified
candidates to apply for employment opportunities. Innova Solutions
(HireGenics/Volt) does not discriminate against applicants based on
citizenship status, immigration status, or national origin, in
accordance with 8 U.S.C. 1324b. The company will consider for
employment qualified applicants with arrest and conviction records
in a manner that complies with the San Francisco Fair Chance
Ordinance, the Los Angeles Fair Chance Initiative for Hiring
Ordinance, and other applicable laws.American Cybersystems, Inc is
acting as an Employment Business in relation to this vacancy.
Keywords: American CyberSystems, Inc., Temple , CSC Customer Service Spec 1, Hospitality & Tourism , Belton, Texas
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