CSC Customer Service Spec 1
Company: Ascent Services Group
Posted on: November 16, 2023
Innova Solutions is immediately hiring for a Customer Service
Position type: Full-Time, Contract
Duration: 6 Months
Location: Temple TX 76508
2 nd Shift: Thursday - Monday (3:00 PM - 11:00 PM)
3 rd Shift: Tuesday - Saturday (10:30 PM - 7:00 AM)
3 rd Shift: Thursday - Monday (10:30 PM - 7:00 AM)
2 nd Shift: Saturday - Wednesday (3:00 PM - 11:00 PM)
As a Customer Service Specialist, you will:
- Competency checklists completed for both skill sets required at
- This includes answering phones for public and internal
(employee, patient, visitor) customers: documentation and dispatch
of work requests.
- Ability to assist in special projects. What is expected
- Proficient in ALL phone and work request dispatch
responsibilities. Ability to fill in for CR 1's on any shift.
- Monitors environmental alarms: doors, gates, parking lot
intercoms & CCTV.
- Assists with the workflow and assignments for patient
- Leads or participates in projects in support of the
- Responsible for providing feedback to leadership regarding ways
to improve processes, increase efficiencies, and to maximize the
performance of the department.
- Expectations listed are intended to describe essential
functions only and management retains the right to reassign duties
& responsibilities to this position at any time.
- Performs all position appropriate duties as required in a
competent, professional and courteous manner. Knowledge, skills and
- Ability to handle difficult situations; providing conflict
resolution if necessary. Excellent customer service skills.
- Ability to read and write in the English language.
- Proficiency with the Microsoft Office Suite of software.
- Ability to comprehend instructions, correspondence, memos and
other forms of verbal and written communications.
- Ability to be successful in a stressful, fast-paced
environment. Minimum requirements addendum:
- Experience in an administrative support role and/or customer
service preferred. Healthcare, call center, or dispatch service
experience preferred. Minimum Requirements
Education: H.S. Diploma/GED Equivalent
Experience: 1+ year experience required.
The ideal candidate will have: 1-2 years of Customer Service/ Call
center environment experience.
Qualified candidates should APPLY NOW for immediate consideration!
Please hit APPLY to provide the required information, and we will
be back in touch as soon as possible.
We are currently interviewing to fill this and other similar
positions. If this role is not a fit for you, we do offer a
referral bonus program for referrals that we successfully place
with our clients, subject to program guidelines. ASK ME HOW.
Sr Associate Recruitment
PAY RANGE AND BENEFITS:
Pay Range*: $15 - $18 per hour
*Pay range offered to a successful candidate will be based on
several factors, including the candidate's education, work
experience, work location, specific job duties, certifications,
Benefits: Innova Solutions offers benefits( based on eligibility)
that include the following: Medical & pharmacy coverage,
Dental/vision insurance, 401(k), Health saving account (HSA) and
Flexible spending account (FSA), Life Insurance, Pet Insurance,
Short term and Long term Disability, Accident & Critical illness
coverage, Pre-paid legal & ID theft protection, Sick time, and
other types of paid leaves (as required by law), Employee
Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in
Atlanta, Georgia, Innova Solutions employs approximately 50,000
professionals worldwide and reports an annual revenue approaching
$3 Billion. Through our global delivery centers across North
America, Asia, and Europe, we deliver strategic technology and
business transformation solutions to our clients, enabling them to
operate as leaders within their fields.
- One of Largest IT Consulting Staffing firms in the USA -
Recognized as #4 by Staffing Industry Analysts (SIA 2022)
- ClearlyRated - Client Diamond Award Winner (2020)
- One of the Largest Certified MBE Companies in the NMSDC Network
- Advanced Tier Services partner with AWS and Gold with MS
Website : https://www.innovasolutions.com/
Innova Solutions is an Equal Opportunity Employer and prohibits any
kind of unlawful discrimination and harassment. Innova Solutions is
committed to the principle of equal employment opportunity for all
employees and to providing employees with a work environment free
of discrimination and harassment on the basis of race, color,
religion or belief, national origin, citizenship, social or ethnic
origin, sex, age, physical or mental disability, veteran status,
marital status, domestic partner status, sexual orientation, or any
other status protected by the statutes, rules, and regulations in
the locations where it operates. If you are an individual with a
disability and need a reasonable accommodation to assist with your
job search or application for employment, please contact us at
email@example.com or (770) 493-5588. Please indicate the
specifics of the assistance needed. Innova Solutions encourages all
interested and qualified candidates to apply for employment
opportunities. Innova Solutions (HireGenics/Volt) does not
discriminate against applicants based on citizenship status,
immigration status, or national origin, in accordance with 8 U.S.C.
The company will consider for employment qualified applicants with
arrest and conviction records in a manner that complies with the
San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance
Initiative for Hiring Ordinance, and other applicable laws.
Keywords: Ascent Services Group, Temple , CSC Customer Service Spec 1, Hospitality & Tourism , Temple, Texas
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