TempleRecruiter Since 2001
the smart solution for Temple jobs

Associate Team Leader

Company: H&R BLOCK
Location: Temple
Posted on: September 28, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Temple , Associate Team Leader, Hospitality & Tourism , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Spectrum Retail Sales Associate
Description: Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed (more...)
Company: Spectrum
Location: Pflugerville
Posted on: 10/17/2019

Supervisor, Customer Service (Video Support)
Description: Please Note - Must have Flexibility and Available to work any shift to include weekend and overnight br br --- Participate in employee selection, training, and development. br --- Continual (more...)
Company: Spectrum
Location: Spicewood
Posted on: 10/17/2019

Retail Cashier
Description: Often times, people think that all retail positions are the same... and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Austin
Posted on: 10/17/2019


Supervisor, Customer Service (Video Support)
Description: Please Note - Must have Flexibility and Available to work any shift to include weekend and overnight br br --- Participate in employee selection, training, and development. br --- Continual (more...)
Company: Spectrum
Location: Austin
Posted on: 10/17/2019

Customer Service Representative (Video)
Description: Start date: November 1, 2019Pay rate: 15.00 with opportunity for additional hourly earnings based on shift differential. At A Glance:Full-time entry to mid-level customer service role in one of our modern (more...)
Company: Spectrum
Location: Pflugerville
Posted on: 10/17/2019

Amazon Holiday Delivery Driver
Description: br br Amazon Holiday Delivery Driver br br Shifts: Early Morning, Day, Evening, Weekend br br Location: Austin TX br Job opportunities vary by location. We update postings daily with open (more...)
Company: Amazon Workforce Staffing
Location: Leander
Posted on: 10/17/2019

Retail Sales Associate
Description: Often times, people think that all retail positions are the same...and for the most part, they may be right But when it comes to the merchandise we sell, the people that work for us and the scheduling (more...)
Company: Bed Bath & Beyond
Location: Cedar Park
Posted on: 10/17/2019

Spectrum Manager, Retail Sales
Description: JOB SUMMARY br The Spectrum Manager of Retail Sales is responsible for managing relationships in support of Retail Sales Channel. Ensures Retail Sales Team contributes to the acquisition and retention (more...)
Company: Spectrum
Location: Buda
Posted on: 10/17/2019

Spectrum Retail Sales Associate
Description: Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed (more...)
Company: Spectrum
Location: Driftwood
Posted on: 10/17/2019

Customer Service Representative (Video Call Center)
Description: Start date: November 22, 2019Pay rate: 15.00 with opportunity for additional hourly earnings based on shift differential. At A Glance:Full-time entry to mid-level customer service role in one of our (more...)
Company: Spectrum
Location: Austin
Posted on: 10/17/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Temple RSS job feeds