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Technical Consultant

Company: PDI Software
Location: Temple
Posted on: March 27, 2020

Job Description:

Overview

PDI helps convenience store retailers and petroleum wholesale marketers worldwide thrive in a digital economy with enterprise management software. Over 1,200 customers operating more than 100,000 locations trust PDI to optimize their operations, whether they are a single site, multi-site, dealer or a franchise operator. PDIs enterprise software, wholesale and logistics management software solutions and retail back office systems have been designed around the evolving needs of customers for more than 35 years. We reimagine enterprise management to help our customers transform their business and deliver exceptional experiences.

Department

Reporting to the Global Director, Hosting and Technical Services, the Technical Coordinator will provide Administrative and Project Management related activities for the Hosting/Technical Services and IT teams.

Job Description:

A Technical Consultant is responsible for individual customer support and project implementations. This will include providing analysis, design, scheduling, construction, break-fix and delivery of solutions to meet the customers and PDIs expectations. Business, industry, and software knowledge will vary by individual and are generally considered in the following categories: server, security, network, storage, and cloud.

The Technical Consultant will work with clients on assigned projects and support tickets to identify solutions to technical problems and streamline processes.

Technical Requirements:


  • Strong Windows Server OS experience (5+ Years)
  • Linux experience a plus
  • Basic understanding of network routing and firewalls
  • Previous application support experience
  • Hyper-V experience a plus but not required
  • Azure / AWS experience a plus but not required
  • Experience with installation and configuration of server / web-based applications
  • Strong ability to troubleshoot and diagnose technical issues

    Other Requirements:

    • Participate in the Hosting / Tech Services on call rotation
    • Ability to lead technical implementations
    • Enter project notes in an assigned case in the CRM system
    • Enter all billable and non-billable time in the time management system
    • Use the time management system and designated intranet reports for time and budget management
    • Communicate internally and externally with PDI associates and customers
    • Execute and complete assigned projects within the time, scope and cost negotiated with the customer
    • Exhibit professionalism and work ethics
    • Contribute proportionally to the team training, budget, and growth goals
    • Create and modify documentation as needed
    • Demonstrate leadership and respect for PDI policies, culture and fellow employees
    • Demonstrate excellent written and oral communications skills
    • Demonstrate good organizational and analytical skills


      • Commit additional time and effort during heavy workload periods to meet customer requirements and expectations

        PDIs employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.profdata.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify

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Keywords: PDI Software, Temple , Technical Consultant, IT / Software / Systems , Temple, Texas

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