Technical Consultant
Company: PDI Software
Location: Temple
Posted on: February 22, 2021
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Job Description:
OverviewPDI helps convenience store retailers and petroleum
wholesale marketers worldwide thrive in a digital economy with
enterprise management software. Over 1,200 customers operating more
than 100,000 locations trust PDI to optimize their operations,
whether they are a single site, multi-site, dealer or a franchise
operator. PDI's enterprise software, wholesale and logistics
management software solutions and retail back office systems have
been designed around the evolving needs of customers for more than
35 years. We reimagine enterprise management to help our customers
transform their business and deliver exceptional
experiences.DepartmentReporting to the Global Director, Hosting and
Technical Services, the Technical Coordinator will provide
Administrative and Project Management related activities for the
Hosting/Technical Services and IT teams.Job DescriptionA Technical
Consultant is responsible for individual customer support and
project implementations. This will include providing analysis,
design, scheduling, construction, break-fix and delivery of
solutions to meet the customer's and PDI's expectations. Business,
industry, and software knowledge will vary by individual and are
generally considered in the following categories: server, security,
network, storage, and cloud.The Technical Consultant will work with
clients on assigned projects and support tickets to identify
solutions to technical problems and streamline processes.Technical
Requirements* Strong Windows Server OS experience (5+ Years)* Linux
experience a plus* Basic understanding of network routing and
firewalls* Previous application support experience* Hyper-V
experience a plus but not required* Azure / AWS experience a plus
but not required* Experience with installation and configuration of
server / web-based applications* Strong ability to troubleshoot and
diagnose technical issuesOther Requirements* Participate in the
Hosting / Tech Services on call rotation* Ability to lead technical
implementations* Enter project notes in an assigned case in the CRM
system* Enter all billable and non-billable time in the time
management system* Use the time management system and designated
intranet reports for time and budget management* Communicate
internally and externally with PDI associates and customers*
Execute and complete assigned projects within the time, scope and
cost negotiated with the customer* Exhibit professionalism and work
ethics* Contribute proportionally to the team training, budget, and
growth goals* Create and modify documentation as needed*
Demonstrate leadership and respect for PDI policies, culture and
fellow employees* Demonstrate excellent written and oral
communications skills* Demonstrate good organizational and
analytical skills* Commit additional time and effort during heavy
workload periods to meet customer requirements and
expectationsPDI's employee-oriented culture provides a supportive
and dynamic work environment for high achievers. PDI seeks
individuals who value continuous learning, hold high ethical
standards, and are top performers in their respective fields. We
offer competitive wages, professional development, superb culture,
and a highly competitive benefits package. For more information
about PDI, please visit our website at https://www.profdata.com.
PDI is an Equal Opportunity Employer. We verify employment
eligibility for all new hires using e-Verify
Keywords: PDI Software, Temple , Technical Consultant, IT / Software / Systems , Temple, Texas
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