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Technical Support Level II Portuguese

Company: Acer Service Corporation
Location: Temple
Posted on: August 5, 2022

Job Description:

Join the Acer Team This is a direct temp to hire position. Excellent benefits offered after 90 days. Must be eligible to work in the US. Job Summary: Interface via telephone, email and/or chat with external customers on technical support related issues, Generally Monday through Friday from 6:00 AM CST to 7:00 PM CST, must be able to work a shift schedule that falls during these work days and hours. Some Holidays may be required. Works various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. Fluent Portuguese Speaker Required. Essential Functions: Interact with customers to provide and process information in response to inquiries and concerns about Acer products and services. Answers all inbound technical support inquiries regarding customer---s hardware and software issues. Documents all inbound and outbound customer interactions. Submits all order types to resolve service related issues and warranty driven replacements as needed. Owns and manages tasks to complete closure. Prepares technical writing to support the work instructions and manuals. Other duties as assigned. Redirect problems to appropriate resources. Experience, Skills and Abilities: Must be able to explain and demonstrate performance of the essential functions of the job, with or without reasonable accommodation. Must possess the following experience, skills, and abilities: -- Minimum of 6 Months technical support experience --- preferably phone/email experience. -- Minimum of 6 months in customer service or support role --- preferably phone/email experience. -- Troubleshooting/diagnostic experience. -- Strong computer skills and experience in all current Microsoft OS and MS Office. -- Must be self-motivated with inherent ability to multi-task. -- Identify / define processes that enhance the customer experience, reduce costs and deliver the right. solution the first time . -- Exhibits professional conduct. -- Must possess excellent written and oral communication skills. -- Strong problem solving and negotiation skills with the ability to deal with difficult customers and situations -- Must possess excellent interpersonal skills with the ability to work in a collaborative team environment Education/Certifications: High school diploma or equivalent; or a minimum of 6 months related experience or training; or equivalent combination of experience and education. Technical certifications and/or Associates degree a plus.

Keywords: Acer Service Corporation, Temple , Technical Support Level II Portuguese, IT / Software / Systems , Temple, Texas

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