Technical Support Coordinator

Company: St. Edward's
Location: Austin
Posted on: April 25, 2024

Job Description:

Technical Support Coordinator
St. Edward's University of Austin, Texas invites applications for the position of Technical Support Coordinator. Provide complex technical and administrative support to the records processing function of the Dean of Students Office.
Essential Responsibilities Include:

• 
  
• Manage schedules for five Dean of Students Office professional staff members.
  
• Intake student, parent, staff and faculty concerns and make appropriate referrals when needed.
  
• Coordinate meeting places, agendas, room setup, and catering or other space needs for Dean of Students Office.
  
• Compile travel itineraries and schedule all travel accommodations including air, hotel, car rental, and any conference registration required.
  
• Creation and management of records for incident reports and cases in Maxient in accordance with Federal Educational Rights and Privacy Act.
  
• Manage records requests from other university departments and third parties upon request.
  
• Manage and edit St. Edward's University Student Handbook annually.
  
• Create, document, and manage business processes to support the Dean of Student Office. (setting up daily agendas, note taking for meetings,
  
• Recruit, hire, train and supervise student office workers and student interns.
  
• Assist with budget maintenance for the Dean of Students Office staff, including processing of invoices, setting up reimbursements, ordering supplies and cost effectively managing budget categories.
  
• Run analytics of Maxient database for quality assurance reports, weekly, monthly, and annual numbers.
  
• Edit and maintain content and layout of Dean of Students webpages.
  
• Provide support to Dean of Students staff in sending community wide emails through Emma.
  
• Other duties as assigned.
  
  For consideration, a Bachelor's degree or equivalent combination of education and experience. At least two years of related university and supervisory experience. Coursework in computer technology, programming, project management or similar fields are desirable. Experience with database systems, preferably Banner. Knowledge and expertise with Maxient, Argos, Banner, Salesforce, Box, In-Design and Smartsheet software preferred. Database reporting or programming experience. Must possess the ability to successfully pass a criminal background check.
  For detailed information, please scroll to the bottom of the page to download the job description.The University offers an excellent TOTAL REWARDS package!
  Medical & Rx Coverage - Blue Cross Blue Shield (HSA & FSA Available)
  Dental - Guardian Dental
  Vision - Guardian/Davis Vision Plan
  Short Term Disability (STD) Insurance
  Long Term Disability (LTD) Insurance
  Life & Accidental Death & Dismemberment (AD&D) Insurance
  Employee Assistance Program (EAP)
  Pet Insurance
  Annual Leave & Paid Sick Leave
  Retirement Plan - (TIAA) Employee 5%/Employer Match 7%
  Tuition Benefits
  Paid Holidays
  Services & DiscountsHOW TO APPLY
  Interested applicants should submit an online application at; https://stedwards.applicantpro.com. Please include resume, cover letter, and three employment references. No Calls Please. Applications will not be considered if it is missing any of these three items.
  In your cover letter, please describe your lived experiences that prepare you to contribute to diversity and inclusion at St. Edward's University?EQUAL OPPORTUNITY EMPLOYER:
  St. Edward's University, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.ABOUT ST. EDWARD'S UNIVERSITY
  Founded in 1885 by the Congregation of Holy Cross, St. Edward's University is a private, Catholic liberal arts institution of more than 4,600 diverse students located in Austin, Texas. St. Edward's emphasizes critical thinking and ethical practices, as well as small classes, personalized learning and exciting internship opportunities. The community atmosphere extends to the approximately 800 faculty and staff who work together to make the university a welcoming yet challenging environment for students. An overview of St. Edward's University employee benefits is available at; https://www.stedwards.edu/human-resources/benefits-summarySponsorship:
  We are not offering sponsorship at this time.Background Checks:
  A criminal history background check is required for finalist(s) under consideration for this position. Available: Immediately

Keywords: St. Edward's, Temple , Technical Support Coordinator, IT / Software / Systems , Austin, Texas