TempleRecruiter
the smart solution for Temple jobs

Technical Team Lead_Unified Communications

Company: Baylor Scott White Health
Location: Temple
Posted on: September 14, 2018

Job Description:

Job Description

Technical Team Lead_Unified Communications

Preferred Qualifications

The Unified Communication (UC) Technical Team Lead is responsible for leading a technical team of UC Engineers and Technicians for either Engineering or Operations departments in planning, directing, and coordinating assignments and projects while providing appropriate technical development, design, testing, implementation, and production support. The UC Technical Team Lead also provides consultative services to assigned areas and serves as a liaison between department, users, and other assigned personnel. The UC Technical Team Lead will also have the following responsibilities, including but not limited to:

Manages departmental activities such as coordinating work and projects to meet customer demands of both internal and external users

Responsible for technical efforts in addition to team lead responsibilities, which include applying appropriate technical development, design, testing, implementation, and production support

Preferred experience with Cisco Call Manager 9.0 and above, Cisco Unity 9.0 and above, Cisco Contact Center Enterprise 9.0 and above, Cisco Voice Portal 9.0 and above, Cubes, VG gateways, 79xx, 88xx, 99xx end points, Jabber, 79xx and 88xx wireless phones

Experience with Avaya Communications Manager 6.0 and above, Avaya Session/System Manager 6.0 and above and Avaya Aura Messaging 6.0 and above.

Familiar with SIP routing, dial pattern and number translations, E164 routing, PRI and DSI signaling as well as standards based codecs.

Tracks Requests and Incidents from users and ensures effectiveness and timeliness of completion by personnel

Ensures that System, department and group policies and procedures are adhered to.

Conducts all Human Resources related activities, inclusive of interviews, supervision, performance evaluations, development, coaching, feedback, reward and recognition, scheduling, leaves, policy and procedure administration, etc.

Makes appropriate recommendations and resolves problems identified

Provides consultative services to assigned areas and serves as a liaison between department, users, and other assigned personnel. Attends meeting to represent department

Ensures the quality of and measures the effectiveness of customer service

Ensures that all essential documentation is maintained and that standards are adhered to

Assists in gathering information for the budget process

Obtains quotes and submits for processing through corporate Finance systems

Designs and implements on-going training for personnel to ensure their proficiency

Forecasts needs and costs associated with the budgeting process


The ideal Unified Communications Technical Team Lead will preferably hold a Bachelor's Degree combined with a minimum of 10 years of relevant, applicable experience in Telecom, PBX, UC engineering. The ideal UC Technical Team Lead will be adept at leading a team of technical professionals and driving quality and effective customer service.

Location/Facility - Baylor Scott & White Health, Temple

For more information on the facility, please click our Locations link.


Specialty/Department/Practice - Information Technology, Unified Communications

Shift/Schedule - Full-time, days

Benefits - Our competitive benefits package includes*:

Immediate eligibility for health and welfare benefits

401(k) savings plan with dollar-for-dollar match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1



*Note: Benefits may vary based upon position type and/or level.

Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling!
A minimum of a High School Diploma/GED required, Bachelor's Degree preferred
A minimum of 10 years of experience required

United States
Annex Bldg - 1st floor (10736)
2401 South 31st Street
Temple, 76508

Information TechnologyCorporate

Keywords: Baylor Scott White Health, Temple , Technical Team Lead_Unified Communications, IT / Software / Systems , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other IT / Software / Systems Jobs


Java Engineer
Description: Employer supports top tech companies like Alphabet, Amazon, Apple, Facebook etc. with top quality software engineering talent to partner on some of their latest projects. We are looking for highly motivated (more...)
Company: Alpaca Racing
Location: Austin
Posted on: 09/25/2018

Microsoft Business Intelligence Developer
Description: Microsoft Business Intelligence Developer, Gun for Hire,
Company: Gun for Hire, LLC dba Waterloo Data, Austin, TX
Location: Austin
Posted on: 09/25/2018

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: College Station
Posted on: 09/23/2018


In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Waco
Posted on: 09/25/2018

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Killeen
Posted on: 09/25/2018

In-Home Usage Tester (Product Tester from home) Part-time
Description: American Consumer Panels reg , located at One World Trade Center, 285 Fulton St., Suite 8500 New York, NY, 10007, is looking to fill the position listed below nationwide : br br In-Home Usage Tester (more...)
Company: American Consumer Panels
Location: Georgetown
Posted on: 09/25/2018

In-Home Usage Tester (Product Tester at Home)
Description: IN-HOME USAGE TESTER Product Tester at Home Part-time Presently we're recruiting Product Testers from home in several US cities to expand our private network of In-Home Usage Testers IHUT to fulfill (more...)
Company: American Consumer Panels
Location: Temple
Posted on: 09/25/2018

Junior Front End Developer
Description: We are searching for several Entry Level Front End Developers. This is a great entry-level position for a new or recent college graduate who wants to be part of a growing team using next gen technologies. (more...)
Company: Revature
Location: Austin
Posted on: 09/25/2018

Developer Support Engineer
Description: Were you born to solve problems Do you wake up every day anxious to find another puzzle to solve, or case to crack Well if so then we've got position for you We are looking for an experienced Developer (more...)
Company: SailPoint Technologies
Location: Austin
Posted on: 09/23/2018

Software Engineer in Test -3D Applications
Description: The 3D Applications team is responsible for the reporting pipeline within HeartFlow's non-invasive FFRct technology. This includes offscreen generation of images and online rendering of HeartFlow's 3D (more...)
Company: HeartFlow
Location: Austin
Posted on: 09/23/2018

Log In or Create An Account


Find us on Facebook

Find us on LinkedIn

Get the latest Texas jobs by following @recnetTX on Twitter!

Temple RSS job feeds