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Contact Center Specialist I - Technical Support

Company: Scott & White Healthcare
Location: Temple
Posted on: June 8, 2019

Job Description:

The Contact Center Specialist I

is responsible for professionally and enthusiastically answering incoming calls

and electronic requests from patients, family members and other external

parties to register new patients, schedule healthcare appointments, answer

questions, handle complaints, troubleshoot problems and provide information on

behalf of the institution. The Contact Center Specialist I ensures accurate,

compliant and timely registration of new patients to ensure optimal service and

facilitate financial reimbursement.

The role communicates appointment details

and any required preparation for testing along with necessary paperwork and

payment to facilitate on time arrival, appointment preparedness and optimal

reimbursement. The role is responsible for calming upset callers by providing a

composed and professional demeanor and is able to identify and escalate

priority issues for resolution. Once hired, the employee must pass PSS or CCS

training program and successfully complete competency exam to maintain

position.

The ideal candidate for the

Contact Center Specialist I role will have excellent interpersonal and communication

(oral and written) skills and have experience in a call center, customer

service and/or healthcare setting.


  • Location/Facility - Temple, Texas - Contact Center

    For

    more information on the facility, please click our Locations

    link.

    • Specialty/Department/Practice - Call Center - Technical Support
    • Shift/Schedule - Full Time Days
    • Benefits - Our competitive benefits

      package includes*:




      • Immediate eligibility for

        health and welfare benefits
      • 401(k) savings plan with

        dollar-for-dollar match up to 5%
      • Tuition Reimbursement
      • PTO accrual beginning Day

        1

        *Note: Benefits may vary based upon position type and/or

        level.

        Baylor

        Scott & White Health (BSWH) is the largest

        not-for-profit health care system in Texas and one of the largest in the United

        States. With a commitment to and a track

        record of innovation, collaboration, integrity and compassion for the patient,

        BSWH stands to be one of the nation's exemplary health care organizations. Founded

        as a Christian ministry of healing, the mission of Baylor Scott & White Health is to promote the

        well-being of all individuals, families and communities. Joining

        our team is not just accepting a job, it's accepting a calling!






        • H.S.

          Diploma/GED Equivalent






Keywords: Scott & White Healthcare, Temple , Contact Center Specialist I - Technical Support, IT / Software / Systems , Temple, Texas

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