Contact Center Supervisor

Company: Baylor Scott & White Health
Location: Temple
Posted on: October 10, 2020

Job Description:

JOB SUMMARY

The Baylor Scott & White Health Supervisor Call Center is responsible for the development of team members, escalations, call queue, and the day-to-day operation of the calling floor. Our Supervisor Call Center ensures all Contact Center metrics are met and maintained by utilizing software to enhance development of direct reports. This position is responsible for assisting in the completion of performance management reviews and goals and is accountable for making sure each direct report is educated on the progression of their identified goals.  In addition the Supervisor Call Center is accountable for capturing feedback on the success of the team and the queue support, and for communicating with Leadership to identify areas of improvement as well as reward and recognition.

KEY SUCCESS FACTORS

The ideal Supervisor Call Center candidate will have excellent interpersonal, verbal, written, and electronic communication skills.  And have the ability to work in fast paced, ever changing environment.

OTHER DETAILS

Location/Facility – Baylor Scott & White

Specialty/Department/Practice – Contact Center, Temple, Texas

Shift/Schedule – Full-Time

Benefits – Our competitive benefits package includes Immediate eligibility for health and welfare benefits, 401(k) savings plan with dollar-for-dollar match up to 5%, Tuition Reimbursement, PTO accrual beginning Day 1.  Please note, benefits may vary based upon position type and/or level.

QUALIFICATIONS

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - A minimum of 5 years experience required

Keywords: Baylor Scott & White Health, Temple , Contact Center Supervisor, Other , Temple, Texas