Access Services Coordinator Temple
Company: Baylor Scott & White Health
Location: Temple
Posted on: February 21, 2021
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Job Description:
JOB SUMMARY
The Access Services Coordinator is responsible for assisting the
Supervisor and Manager in coordinating the daily Access Services
activities. This position assists in leading staff members during
each shift, supporting staff training, maintaining quality and
managing work volumes. This position also performs daily financial
services activities.
ESSENTIAL FUNCTIONS OF THE ROLE
Monitors the day-to-day activities of the team according to
performance standard goals.
Assists in allocating and managing staff work functions in relation
to work volume.
Delivers feedback to staff on performance and quality
standards.
Initiates recommendations regarding process and efficiency
improvements.
Performs daily financial services activities, to include performing
pre-registration, point of service collections, insurance
verification, workflow monitoring, and data collection and
analysis.
Assists with project development and implementation.
Assists with in-service education related to various departmental
functions as well as related computer systems.
Assists in monitoring registration accuracy and quality
compliance.
Attends department related seminars and provides new and updated
information to all staff.
Interacts as a team member representing Access Services, and serves
as a member of designated committees and attends appropriate
meetings as directed.
KEY SUCCESS FACTORS
Ability to maintain effective communication with internal and
external customers, via verbal, written and computer skills.
Requires knowledge of general insurance terminology to include, but
not limited to, governmental and commercial payers.
Excellent problem solving and critical thinking skills.
Strong written and verbal communication skills.
Requires good listening, interpersonal and communication skills,
and professional, pleasant and respectful telephone etiquette.
Ability to maintain a professional demeanor in a highly stressful
and emotional environment, to include crime, behavioral health or
suffering patients in addition to life ordeath situations.
Must be able to exhibit a high level of empathy with the ability to
effectively communicate with patients and family members during
traumatic events, while demonstrating exceptional customer service
skills.
Proficient typing and keyboarding skills. Basic computer skills and
Microsoft Office.
Works Independently and self-starter.
Ability to maintain patient confidentiality in accordance with
HIPPA guidelines.
SHIFT: Full Time: Midshift - 11AM - 9:30PM to include rotational
weekends
BENEFITS
Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
QUALIFICATIONS- EDUCATION - Associate's or 2 years of work
experience above the minimum qualification- EXPERIENCE - 2 Years of
Experience
Keywords: Baylor Scott & White Health, Temple , Access Services Coordinator Temple, Other , Temple, Texas
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