Support Specialist
Company: PDI Software
Location: Temple
Posted on: April 3, 2021
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Job Description:
Overview PDI helps convenience store retailers and petroleum
wholesale marketers worldwide thrive in a digital economy with
enterprise management software. Over 1,200 customers operating more
than 100,000 locations trust PDI to optimize their operations,
whether they are a single site, multi-site, dealer or a franchise
operator. PDI's enterprise software, wholesale and logistics
management software solutions and retail back office systems have
been designed around the evolving needs of customers for more than
35 years. We reimagine enterprise management to help our customers
transform their business and deliver exceptional experiences.
Backed by the investment of TA Associates and Genstar, PDI is
embarking upon an aggressive expansion strategy through internal
investment in development as well as intensive M&A activity.
The result will be a broader, more powerful, international company
that serves customers across the entire supply chain, from
wholesalers, to retailers, and every stop in between. Department
PDI is recruiting for exceptional software customer support to add
to our team in Temple, TX. PDI seeks to recruit and develop
outstanding professionals that can maximize the use of emerging
technologies to create innovative solutions for our customers. We
do this while remaining committed to superior customer service.
Support Consultants are advanced customer support staff, providing
high-touch customer service on any escalated issues and sustained
support to customers experiencing software issues. Primary Job
Functions --- Assist customers with PDI software issue
resolution--- Identify, analyze, and resolve customer issues,
documenting work in case notes, and escalating issues
appropriately--- Work closely with SMEs and Software Engineers to
create knowledgebase content--- Participate in ongoing training and
development, and assist with software quality assurance--- Create
change requests for software enhancements based on customer
feedback and issues--- Occasionally instruct classes on PDI
products or industry best practices for internal and external
customers--- Mentor other team members to address and resolve
customer concerns in a timely manner and provide a feedback loop to
development when indicated--- Provide on-call (after hours) support
for evenings, weekends, and holidays as requiredRequired Skills &
Experience --- Requires top-notch customer service skills and
ability to build rapport--- Demonstrable ability to troubleshoot
complex software issues and test software applications---
Exceptional written and verbal communication and ability to
translate complex technical issues into layman's terms--- Ability
to multi-task and prioritize issues in a fast-paced work
environment--- Desire and ability to support and train customers
via phone, remote connections, or in person--- Proficiency with MS
Office SuiteEducational Requirement --- Bachelor's degree or
equivalent experience in accounting, business or technologyPDI's
employee-oriented culture provides a supportive and dynamic work
environment for high achievers. PDI seeks individuals who value
continuous learning, hold high ethical standards, and are top
performers in their respective fields. We offer competitive wages,
professional development, superb culture, and a highly competitive
benefits package. For more information about PDI, please visit our
website at https://www.pdisoftware.com. PDI is an Equal Opportunity
Employer. We verify employment eligibility for all new hires using
e-Verify.
Keywords: PDI Software, Temple , Support Specialist, Other , Temple, Texas
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