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IT Customer Support Specialist

Company: PDI
Location: Temple
Posted on: May 3, 2021

Job Description:

The OpportunityAs a Customer Support Specialist, you will work as an integral member of the PDI Fuel Pricing Support team, delivering world-class customer service to our customers. Customer Support Specialist are our first line of customer support, providing high-touch customer service and sustained technical support. This role's primary focus is on case and issue management, user instruction, investigating problems and fixing issues. We strive to offer a consistently high-quality and efficient response to users, while maintaining adherence with customer and internal reporting requirements. This person will also be expected to participate in activities related to continuous improvement of standard PDI systems and processes across the organization. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to world-class customer service. The role will require basic technical experience with a desire to extend this technical knowledge together with functional knowledge. This role offers the right candidate further career progression through either a technical or functional route. The CompanyPDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. Over 1,500 customers in more than 200,000 locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin and customer loyalty. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. For more information about PDI, visit

Keywords: PDI, Temple , IT Customer Support Specialist, Other , Temple, Texas

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