The Case Worker (CW) will ensure that eligible customers are
offered quality services and strive to establish and maintain a
positive rapport with each. He/she will provide services available
through HCCAA funded programs or other community resources. The CW
is expected to be knowledgeable about all funded programs offered
and the CAP60 Data Base program. He/she will identify individuals
or families eligible for CSBG Case Management services and actively
work toward transitioning these families out of poverty.
ESSENTIAL JOB FUNCTIONS:
- Become familiar with rules and guidelines pertaining to
services provided through various programs
- Become familiar with area resources in order to provide
- Serve as an advocate for the customer
- Complete the Basic Intake Form to initiate all services
- Set up each new client's profile in the data base software
- Update client's information in the data base software following
- Provide services within the framework of ROMA (Results Oriented
Management and Accountability)
- Enter personal time worked in the Automated Time Keeping system
(Currently Employee Web Services)
- Attend staff meetings, workshops and training events as
- Perform other tasks as deemed necessary
- Calculate income eligibility, obtain required documentation and
- Review all applications for completeness and accuracy
- Submit applications to the Central Office weekly
- Obligate energy funds for payment on client's utility
- Maintain record of obligated funds vs. budgeted funds; report
balances as needed
- Complete the Basic Intake form including Weatherization
- Obtain appropriate income documentation
- Route applications to the Central Office at least weekly
- Assist Weatherization staff in locating clients' homes
EDUCATION/EXPERIENCE: Minimum: High School diploma or GED.
Preferred education: Associate's or Bachelor's in Social Work or in
a related field with experience in service delivery to the
underprivileged or experience in HCCAA Programs. Knowledge of
interviewing techniques and customer sensitivity required.
SKILLS AND ABILITIES: Ability to work as a team member. Ability
to communicate effectively, maintaining courtesy at all times.
Ability to be respectful of and work effectively with individuals
from various ethnic, socioeconomic, educational, and cultural
backgrounds. Be flexible and have well-developed interpersonal
skills. Be able to exercise independent judgment on a daily basis
and maintain records and clearly understand written or verbal
instruction. Ability to learn computer software as needed.
OTHER: Professional in manner and attire. No record of a
conviction which would contraindicate employment. Must have a valid
Texas driver's license and a reliable vehicle with current vehicle
liability insurance. Non-judgmental, unbiased attitude; must comply
with all HCCAA Policies and maintain confidentiality in all phases
of agency operations.
SUPERVISORY RESPONSIBILITIES: None
EQUIPMENT TO BE USED: Computer, fax machine, 10-key calculator,
copier, and telephone.
TYPICAL PHYSICAL DEMANDS:
Requires sitting, standing, bending, reaching, and driving. May
require lifting up to 40 pounds; requires manual dexterity
sufficient to operate standard office machines such as computers,
fax machines, calculators, telephones, and other office equipment;
requires normal range of hearing/vision.
TYPICAL MENTAL DEMANDS:
Must handle new and diverse work problems on a daily basis.
Personal maturity is an important attribute. Must be able to
resolve problems, handle conflict, and make effective decisions
under pressure. Must have the ability to listen objectively to
people, perceive the real problem and assist in bringing issues to
a successful conclusion. Must relate and interact with employees at
all levels within the Agency. Bilingual skills are encouraged.
Occasionally called upon to work outside of the normal 8-5 work
day. Travel to staff meetings or workshops as required. All
information associated with the Agency is confidential.