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Medical Support Assistant (Advanced)

Company: Veterans Affairs, Veterans Health Administration
Location: Temple
Posted on: June 5, 2021

Job Description:

The purpose of this position is to serve as an Advanced Medical Support Assistant assigned to the outpatient clinic. The AMSA position is a fundamental role within the Veterans Health Administration Patient Centered Medical Home Model Transformation Initiative. Patient care is delivered in a team-based model known as the team-let. Members of the team-let include the AMSA, a Registered Nurse Care Manager, a Licensed Practical Nurse and Licensed Vocational Nurse and a primary care provider. [ "The incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA. They must, always, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior. Responsible for running the encounter Action Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection. Promotes Veteran registration for and utilization of My HealtheVet (MHV), an online personal health record for Veterans. Performs in-person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application. The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments. Ensures that the patients are electronically checked in for their appointments. Responsible for printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including demographic and insurance information is not correct, incumbent is responsible for updating all pertinent information using the Pre-Registration Menu in VISTA or VET LINK, Provides guidance, directions, and instructions to Veterans in relation to their appointments. Schedules appointment with patient to reduce no shows. This is a critical step to meet \"Missed Opportunities\" and other medical center performance measures such as \"Access to Care\". Continually works with the providers and nursing staff to change appointments when clinically indicated, carefully following medical center, and VHA directives regarding this process. Incumbent has the ability to overbook patients within set guidelines and refers others to the appropriate person to authorize additional overbooks to the clinic. Work Schedule: 07:30 AM to 4:00 PM OR 08:00 AM to 4:30 PM\nLocation: Temple\nFinancial Disclosure Report: Not required" ]

Keywords: Veterans Affairs, Veterans Health Administration, Temple , Medical Support Assistant (Advanced), Other , Temple, Texas

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