Customer Service

Company: Kelly Services
Location: Temple
Posted on: June 5, 2021

Job Description:

Kelly Services is Hiring for **CSC Customer Service Rep II** at a local Hospital in Temple, Texas.

**JOB SUMMARY:**

+ Competency checklists completed for both skill sets required at CR1 level:

+ This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.

+ Ability to assist in special projects.

**WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):**

+ Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.

+ Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.

+ Assists with the workflow and assignments for patient transporters.

+ Leads or participates in projects in support of the department.

+ Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.

+ Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.

+ Performs all position appropriate duties as required in a competent, professional and courteous manner.

**KNOWLEDGE, SKILLS AND ABILITIES:**

+ Ability to handle difficult situations; providing conflict resolution if necessary. Excellent customer service skills.

+ Ability to read and write in the English language.

+ Proficiency with the Microsoft Office Suite of software.

+ Ability to comprehend instructions, correspondence, memos and other forms of verbal and written communications.

+ Ability to be successful in a stressful, fast-paced environment.

+ The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.

+ Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.

+ The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group

**MINIMUM REQUIREMENTS ADDENDUM:**

Experience in an administrative support role and/or customer service preferred. Healthcare, call center, or dispatch service experience preferred.

**Minimum Requirements:**

**Education** H.S. Diploma/GED Equivalent

**Experience** 1+ year experience required

**Compensation and Schedule:**

Contract to Hire position (Minimum 6 months contract)

Pay Rate - $13

Candidate will go through 3 to 6 months for training.

Training Time - M-F 2:30 PM to 11:00 PM

Day shift details:

2 weekdays - 8 hours shift.

Time: 06:00 AM to 02:30 PM.

2 weekend shifts (Saturday-Sunday) 12 hours shift.

Time: 6:00 AM to 6:30 PM.

**Why Kelly** **** **?**

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

Keywords: Kelly Services, Temple , Customer Service, Other , Temple, Texas