Customer Service Representative
Company: LQ Digital
Location: Temple
Posted on: June 7, 2021
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Job Description:
Temple, TX Qual Team / PI136343963
LQ Digital is a customer acquisition company with a simple goal: To
help brands win more profitable customers digitally.
The company is $50M+ in revenue and is profitable. It's backed by
private equity firm Housatonic Partners. LQ Digital is
Headquartered in the East Bay, CA with offices in Austin, TX, and
Shelton, CT.
To continue our growth and success we need people on our team who
enjoy talking to people over the phone to help them and our clients
build successful, lasting relationships. Your typical day involves
making and taking calls to and from customers to qualify them prior
to transferring them to a sales representative at the client. The
conversations are primarily with people who have inquired about our
clients' services or our clients have an offer for their existing
customers to get more from their current services. Our clients come
from many different businesses that include mortgages, insurance,
education, and other consumer services.
We are looking for people who take pride in getting the job done
for our clients.
You will be a great fit with our team if you:
Are comfortable talking over the phone helping people
Have a positive, professional attitude
Are a highly motivated self-starter with a strong work ethic
Education: High school or equivalent (preferred)
Responsibilities:
Make and take customer phone calls
Successfully use scripts to guide conversations
Record information on the consumer conversation using LQ
systems
Work with different clients and campaigns
Provide quality customer experiences
Job Requirements:
Strong communication skills
Experience working with computers
A quiet work space that is free from noise or distractions
Previous call center or customer service experience a plus
Military sensitivity a plus
Must live in Texas
Technical Requirements:
Hardware Requirements (Minimum):
Computer Type: Windows-based Desktop or Laptop PC ONLY.
(Apple/Mac, Tablets, Smart devices, Chromebook, & Android systems
are NOT compatible)
Operating System: Windows 10
Screen Requirements: Minimum required screen resolution is
1366x768. If you have a laptop a separate monitor (19" or larger)
is highly recommended
RAM: 4 GB (minimum)
CPU Processor Speed: Dual Core 2 GHz (minimum)
Free Disk Space: 20 GB (minimum)
USB Ports: 2 available (minimum)
USB Headset: Logitech H390 or equivalent
Mouse: Standard mouse. No touchpads.
Anti-Virus Enabled: Windows Defender or Microsoft Essentials
(Pre-installed on most Windows systems)
Internet Requirements (Minimum):
Connection Type: Home DSL, Cable, or Fiber with wired Ethernet
connection required. Private/public WiFi, WiMax, Satellite,
dial-up, cellular, and/or Hotspots are NOT compatible
Connection Speed: Google Speed Test - Consistent 5mb download/5mb
upload (more depending on household usage), Latency less than 300.
Visit https://clients.amazonworkspaces.com/Health.html and check
the US West (Oregon) to ensure your Speed Rating = ACCEPTABLE or
FAST
- Modern smartphone required for two-factor authentication.
Salary: Starting at $ 13.00 per hour
Job Types : Full-time preferred, but can be flexible down to
30 hours with shifts between 9am - 9pm EST
Benefits: We offer a competitive salary based on experience
and a comprehensive benefits package:
Flexible work schedule
Paid Time Off
Medical, Dental, and Vision coverage
Medical/Dependent flexible spending account (FSA)
Health Savings Account (HSA)
401k
Short Term Disability
Life Insurance
Accident Insurance
Critical Illness Insurance
PM20
Keywords: LQ Digital, Temple , Customer Service Representative, Other , Temple, Texas
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