Chevrolet Service Advisor - Assistant Service Manager (ASM)
Company: Don Ringler Chevrolet Co., Inc.
Posted on: June 9, 2021
At Don Ringler Automotive, we are committed to an environment
where the customer is always treated with respect and dignity. We
have been serving Central Texas for 40 years, and our associates
are our most valuable resource and growth is encouraged through
diligence, teamwork & creativity. Above all, there is the highest
standard of honesty and integrity when conducting business. If you
have an interest in automotive and a desire to develop a career in
the industry, apply today!What We Offer Medical, Dental & Vision
Insurance 401K Plan Paid time off and vacation Short/Long Term
Disability Life Insurance Growth opportunities Paid Training
Employee vehicle purchase plans Family owned and operated Long term
job security Health and wellness Discounts on products and services
Responsibilities Oversee service orders and flow of Drive Lane.
Ensure that customers receive prompt, courteous, and effective
service. Take ownership of the customer's experience by carrying
out those additional assignments that allow the dealership to leave
a positive impression with the customer. Provide concierge support
for all owner inquiries, whether phone or in person, to assure the
customer does not get mishandled. Ensure the daily inventory of
technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently. Answer technical
questions about vehicle problems, warranties, services, and
repairs. Maintain Customer Happiness scores at or above company
standards. Assist in diagnosing vehicle problems; order parts and
tools as necessary. Oversee administration of warranty claims as
well as training and supervising of service department. Set
schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster
positive employee relations. Collaborate with upper management to
make service department hiring and discipline
decisions.Qualifications Organized and friendly personality
Demonstrated ability to manage others Time management skills
Fantastic communication skills with your customers Professional,
well-groomed personal appearance Consistent record of service and
sales success Strong record of positive customer satisfaction
results Team oriented and self-motivated Able to work with little
supervision Clean driving record and valid driver's licenseWe are
an equal opportunity employer and prohibit
discrimination/harassment without regard to race, color, religion,
age, sex, national origin, disability status, genetics, protected
veteran status, sexual orientation, gender identity or expression,
or any other characteristic protected by federal, state or local
Keywords: Don Ringler Chevrolet Co., Inc., Temple , Chevrolet Service Advisor - Assistant Service Manager (ASM), Other , Temple, Texas
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