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Customer Advocate 1

Company: Workway
Location: Temple
Posted on: January 9, 2022

Job Description:

Job DescriptionWorkway is a professional staffing firm, working with organizations across the country to place exceptional candidates. Work with the largest not-for-profit health care system in Texas and one of the largest in the United States including 48 hospitals, more than 900 patient care sites, more than 6,000 active physicians, more than 40,000 employees. Join an organization where your voice will be valued and your expertise will help shape the future of healthcare for all they server!We are looking for a Customer Advocate responsible for communicating to members and providers policy/procedures and handles any complaints concerning the Plan by the membership. Works on the customers behalf to resolve any issues and/or concerns by going the extra mile, when needed.Your specific duties will include:Primary contact for benefits, claims status, simple drug inquires for Individual Plans with working knowledge of other products as business needs dictate based on first contact resolution guidelinesVerifies demographic information on all inquiries and updates as appropriateAssists members with concerns and actively works toward a resolution before the concern escalates to a complaintAccesses appropriate sources (BENS, Amisys, AboveHealth etc.) to obtain benefit information requested by member and/or provider.Specific qualifications for the position include: Must be proficient in typing and basic computer skillsMust successfully complete spelling, grammar and basic computer skills testing during job interviewStrong Customer Service experienceHS Diploma or equivalentLet one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today! To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.

Keywords: Workway, Temple , Customer Advocate 1, Other , Temple, Texas

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