Intake Coordinator 1

Company: Baylor Scott & White Health
Location: Temple
Posted on: January 11, 2022

Job Description:

JOB SUMMARYThe Intake Coordinator 1 serves as support to the health plan?s Utilization Management teams. The incumbent is responsible for incoming phone communication, managing, triaging, and entering incoming Prior Authorization (PA) requests and notifications of admission. This position completes the initial data entry and assigns the requests to the appropriate clinical team members.ESSENTIAL FUNCTIONS OF THE ROLEResponds to inbound (fax, phone, mail, electronic) communication with from providers and facilities related to utilization review requests and inquiries. Processes phone and electronic authorization requests for medical services by entering them into the utilization management system. Communicates prior authorization status information to providers upon request.Accurately captures all member, provider, and medical procedure coding information on authorizations, and routes the request to appropriate clinical personnel to allow for a clinical review for authorization determinations.Completes return memoranda when requests are missing required information or requests do not require prior authorization.Creates and distributes routine correspondence. Verifies availability of benefit coverage and network status of performing providers and facilities for requested services.Performs administrative duties to include researching and responding to departmental inquiries, and filing data. Responsible for updating assigned Standard Operating Procedures.Reviews and processes daily facility discharges. Ensures that the discharge dates are aligned with the authorized service dates and escalates discrepencies to the UM clinicians.KEY SUCCESS FACTORSExperience in an office/customer service environment required. Healthcare/managed care experience highly preferred.Strong computer/typing skills, including speed and accuracy.Able to maintain a high level of confidentiality in accordance with HIPAA policies and procedures.Able to use a multi-line phone system and posseses proper phone etiquette skills.Self motivated and coachable.Able to follow verbal and written instructions efficiently and accurately.Able to work in a fast-paced environment by prioritizing multiple tasks while meeting multiple deadlines.Detail oriented.Able to work individually as well as with others as part of a team.BENEFITSOur competitive benefits package includes the followingImmediate eligibility for health and welfare benefits401(k) savings plan with dollar-for-dollar match up to 5%Tuition ReimbursementPTO accrual beginning Day 1Note: Benefits may vary based upon position type and/or levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent- EXPERIENCE - 2 Years of Experience

Keywords: Baylor Scott & White Health, Temple , Intake Coordinator 1, Other , Temple, Texas