Intake Specialist Temple Help Center
Company: Hill Country Community Action Association
Location: Temple
Posted on: July 31, 2022
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Job Description:
POSITION SUMMARY:The Intake Specialist will politely greet and
sign in customers. He/she is expected to be aware of the services
offered through the HELP Center, as well as other referral
resources in the community. ESSENTIAL JOB FUNCTIONS:Perform
reception duties for all three agencies in the buildingWork with in
house agencies in regards to client-flowBecome familiar with area
resources and provide referrals as needed; maintain community
resource list with point of contact at each. Work with central
office to keep resources and MOU's current. Become familiar with
rules and guidelines pertaining to services provided through
various programs and determine potential eligibility for each
program Complete the Basic Intake Form to initiate all services as
needed. Ensure intake is completed and clients have all required
documentation to complete an applicationSAVE-Verify all household
members' program eligibility regarding citizenship, and when
applicable enter clients into SAVE system to determine
eligibility.Maintain CEAP waitlist in ACCESS Database by adding
clientsSet up each new client's profile in the data base software
(Currently CAP60) as neededServe as an advocate for the customer
Process food vouchersProcess incoming and outgoing mailEnter
personal time worked in the Automated Time Keeping system
(Currently Employee Web Services)Attend staff meetings, workshops
and training events as requiredPerform other tasks as deemed
necessaryJOB REQUIREMENTS:EDUCATION/EXPERIENCE: Minimum: High
School diploma or GED. Preferred education: Associate's or
Bachelor's in Social Work or in a related field with experience in
service delivery to the underprivileged or experience in HCCAA
Programs. Knowledge of interviewing techniques and customer
sensitivity required. SKILLS AND ABILITIES: Ability to work as a
team member. Ability to communicate effectively, maintaining
courtesy at all times. Ability to be respectful of and work
effectively with individuals from various ethnic, socioeconomic,
educational, and cultural backgrounds. Be flexible and have
well-developed interpersonal skills. Be able to exercise
independent judgment on a daily basis and maintain records and
clearly understand written or verbal instruction. Ability to learn
computer software as needed.OTHER: Professional in manner and
attire. No record of a conviction which would contraindicate
employment. Must have a valid Texas driver's license and a reliable
vehicle with current vehicle liability insurance. Non-judgmental,
unbiased attitude; must comply with all HCCAA Policies and maintain
confidentiality in all phases of agency operations.SUPERVISORY
RESPONSIBILITIES: NoneEQUIPMENT TO BE USED: Computer, fax machine,
10-key calculator, copier, and telephone. TYPICAL PHYSICAL
DEMANDS:Requires sitting, standing, bending, reaching, and driving.
May require lifting up to 40 pounds; requires manual dexterity
sufficient to operate standard office machines such as computers,
fax machines, calculators, telephones, and other office equipment;
requires normal range of hearing/vision.TYPICAL MENTAL DEMANDS:Must
handle new and diverse work problems on a daily basis. Personal
maturity is an important attribute. Must be able to resolve
problems, handle conflict, and make effective decisions under
pressure. Must have the ability to listen objectively to people,
perceive the real problem and assist in bringing issues to a
successful conclusion. Must relate and interact with employees at
all levels within the Agency. Bilingual skills are
encouraged.WORKING CONDITIONS:Occasionally called upon to work
outside of the normal 8-5 workday. Travel to staff meetings or
workshops as required. All information associated with the Agency
is confidential.EMPLOYEE BENEFITS: Accrual of sick and vacation
leave, health insurance, life insurance, long term disability
insurance, 401(k) retirement plan, 125 Cafeteria Plan, up to 14
paid holidays per year. Options for employee paid benefits.
Keywords: Hill Country Community Action Association, Temple , Intake Specialist Temple Help Center, Other , Temple, Texas
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