Tech Support Representative - Bilingual, Hybrid WF

Company: Express Employment Professionals
Location: Temple
Posted on: January 26, 2023

Job Description:

*URGENTLY HIRING!!!* Express Employment Professional are recruiting for a *Bilingual* *Level II Technical Support Agent* in the Temple, Texas area! The *Bilingual* *Level II Technical Support Agent* will interface via telephone and or email with external customers on technical support related issues. Work various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. *5% language differential on hours worked!**Essential Functions of Bilingual Level II Technical Support Agent: ** Interact with customers to provide and process information in response to inquiries and concerns about company products and services.* Answer all inbound technical support inquiries regarding customer's hardware and software issues.* Create and submit orders to resolve service related issues, and warranty driven replacements as needed.* Prepares technical writing to support the work instructions and manuals.* Redirect problems to appropriate resources.*Experience of Bilingual Level II Technical Support Agent: ** *Bilingual in either Spanish or Portuguese** Six months of technical support and customer service experience* Strong computer skills and experience in all current Microsoft OS and MS office* Must possess excellent interpersonal skills with the ability to work in a collaborative team environment*Schedule for the Bilingual Level II Technical Support Agent: ** Monday through Friday from 8:00am to 7:00pm*\*Must be able to work a shift schedule that falls during these workdays and hours\***Pay Rate for the Bilingual Level II Technical Support Agent: ** Up to $14.75/hour plus a 5% language differential on hours worked, increased to $15/hour upon conversion* Benefits include: Medical Insurance, Dental Insurance, Vision Insurance, Term Life, and Short Term Disability!Job Type: Full-timePay: From $14.75 per hourBenefits:* Dental insurance* Health insurance* Life insurance* Referral program* Vision insuranceSchedule:* Monday to FridayExperience:* Technical support: 1 year (Required)* Software troubleshooting: 1 year (Required)Language:* Spanish (Required)Work Location: One location

Keywords: Express Employment Professionals, Temple , Tech Support Representative - Bilingual, Hybrid WF, Other , Temple, Texas