Tech Support Representative - Bilingual, Hybrid WF
Company: Express Employment Professionals
Location: Temple
Posted on: January 26, 2023
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Job Description:
*URGENTLY HIRING!!!* Express Employment Professional are
recruiting for a *Bilingual* *Level II Technical Support Agent* in
the Temple, Texas area! The *Bilingual* *Level II Technical Support
Agent* will interface via telephone and or email with external
customers on technical support related issues. Work various
technical and customer service related correspondences to ensure
customer issues are resolved in a timely manner. *5% language
differential on hours worked!**Essential Functions of Bilingual
Level II Technical Support Agent: ** Interact with customers to
provide and process information in response to inquiries and
concerns about company products and services.* Answer all inbound
technical support inquiries regarding customer's hardware and
software issues.* Create and submit orders to resolve service
related issues, and warranty driven replacements as needed.*
Prepares technical writing to support the work instructions and
manuals.* Redirect problems to appropriate resources.*Experience of
Bilingual Level II Technical Support Agent: ** *Bilingual in either
Spanish or Portuguese** Six months of technical support and
customer service experience* Strong computer skills and experience
in all current Microsoft OS and MS office* Must possess excellent
interpersonal skills with the ability to work in a collaborative
team environment*Schedule for the Bilingual Level II Technical
Support Agent: ** Monday through Friday from 8:00am to
7:00pm*\*Must be able to work a shift schedule that falls during
these workdays and hours\***Pay Rate for the Bilingual Level II
Technical Support Agent: ** Up to $14.75/hour plus a 5% language
differential on hours worked, increased to $15/hour upon
conversion* Benefits include: Medical Insurance, Dental Insurance,
Vision Insurance, Term Life, and Short Term Disability!Job Type:
Full-timePay: From $14.75 per hourBenefits:* Dental insurance*
Health insurance* Life insurance* Referral program* Vision
insuranceSchedule:* Monday to FridayExperience:* Technical support:
1 year (Required)* Software troubleshooting: 1 year
(Required)Language:* Spanish (Required)Work Location: One
location
Keywords: Express Employment Professionals, Temple , Tech Support Representative - Bilingual, Hybrid WF, Other , Temple, Texas
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