TempleRecruiter Since 2001
the smart solution for Temple jobs

Tech Support Representative - Bilingual, Hybrid WF

Company: Express Employment Professionals
Location: Temple
Posted on: January 26, 2023

Job Description:

*URGENTLY HIRING!!!* Express Employment Professional are recruiting for a *Bilingual* *Level II Technical Support Agent* in the Temple, Texas area! The *Bilingual* *Level II Technical Support Agent* will interface via telephone and or email with external customers on technical support related issues. Work various technical and customer service related correspondences to ensure customer issues are resolved in a timely manner. *5% language differential on hours worked!**Essential Functions of Bilingual Level II Technical Support Agent: ** Interact with customers to provide and process information in response to inquiries and concerns about company products and services.* Answer all inbound technical support inquiries regarding customer's hardware and software issues.* Create and submit orders to resolve service related issues, and warranty driven replacements as needed.* Prepares technical writing to support the work instructions and manuals.* Redirect problems to appropriate resources.*Experience of Bilingual Level II Technical Support Agent: ** *Bilingual in either Spanish or Portuguese** Six months of technical support and customer service experience* Strong computer skills and experience in all current Microsoft OS and MS office* Must possess excellent interpersonal skills with the ability to work in a collaborative team environment*Schedule for the Bilingual Level II Technical Support Agent: ** Monday through Friday from 8:00am to 7:00pm*\*Must be able to work a shift schedule that falls during these workdays and hours\***Pay Rate for the Bilingual Level II Technical Support Agent: ** Up to $14.75/hour plus a 5% language differential on hours worked, increased to $15/hour upon conversion* Benefits include: Medical Insurance, Dental Insurance, Vision Insurance, Term Life, and Short Term Disability!Job Type: Full-timePay: From $14.75 per hourBenefits:* Dental insurance* Health insurance* Life insurance* Referral program* Vision insuranceSchedule:* Monday to FridayExperience:* Technical support: 1 year (Required)* Software troubleshooting: 1 year (Required)Language:* Spanish (Required)Work Location: One location

Keywords: Express Employment Professionals, Temple , Tech Support Representative - Bilingual, Hybrid WF, Other , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Temple RSS job feeds