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Support Specialist

Company: PDI Software
Location: Temple
Posted on: June 11, 2019

Job Description:

Overview:

PDI helps convenience retailers and petroleum wholesalers thrive through digital transformation and enterprise software that enables them to grow topline revenue, optimize operations and unify their business across the entire value chain. Over 1,500 customers in more than 200,000 locations worldwide count on our leading ERP, logistics, fuel pricing and marketing cloud solutions to provide insights that increase volume, margin and customer loyalty. For more than 35 years, our comprehensive suite of solutions and unmatched expertise have helped customers reimagine their enterprise and deliver exceptional customer experiences. Backed by the investment of TA Associates, Genstar, and Insight, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, global company that serves customers across the entire supply chain.

Department:

PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Specialists are our first line of customer support, providing high-touch customer service and sustained technical support. As our Customer Support team continues to grow, we are seeking candidates with the drive and ability to provide superior customer service and sustained technical support as our newest Support Specialists.

Responsibilities include:


  • Assist customers with PDI Software, accounting, and Pricebook issue resolution
  • Identify and respond to general customer issues, working with Support Consultants
  • Work closely with SMEs and Engineers to create knowledgebase articles and blog posts
  • Create change requests for software enhancements based on customer feedback and issues
  • Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
  • Provide on-call (after hours) support for evenings, weekends, and holidays as required

    Desired Skills & Experience:

    • Top-notch customer service skills
    • Ability to troubleshoot and test software applications
    • Exceptional written and verbal communication
    • Ability to multi-task and prioritize issues in a fast-paced work environment
    • Desire and ability to train customers via phone, remote connections, or in person
    • Proficiency with MS Office

      Educational Requirement:

      • Bachelor's degree or equivalent experience in accounting, business or technology

        PDI's employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.pdisoftware.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

Keywords: PDI Software, Temple , Support Specialist, Other , Temple, Texas

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