Broadband Service Technician
Company: Astound Broadband Powered by Grande
Location: Temple
Posted on: August 6, 2022
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Job Description:
Astound Broadband Powered by Grande has a Broadband Service
Technician opportunity available in our Temple, Texas location. A
BST's duties will include repairing all reported service problems
for phone, data, and CATV from NODE to the customer premise.
In this role, your primary responsibilities will include, but are
not limited to:
* Provides technical expertise to Field Installation Technicians
(BCTs) when needed. Work orders will be closed with dispatch when
completed throughout the day. The schedule will vary by market;
* Maintains acceptable RF levels from NODE to Customer premise in
accordance with Grande Engineering specifications;
* Meets performance metrics established by Astound Broadband
related but not limited to the following: must meet minimum
standards set by Field Ops directives;
* Properly maintains assigned tools, test equipment, vehicles, and
test devices used in daily work activities. CPE will be maintained
daily with weekly reconciliation with the warehouse;
* Performs quarterly Signal Leakage Rideouts and monitors assigned
areas for signal leaks with an ongoing preventative maintenance
program which will include logging and repairing (will vary by
market);
* Emergency Copper and Coaxial restoration as required to include
performing miscellaneous construction make-ready and/or
projects;
* 7x24 support on an as-needed basis to include an on-call shift
rotation that requires a 1 hour physical response time for after
hour call-outs;
* Drives a company vehicle in the course and scope of performing
duties;
* Other duties as assigned.
Our ideal candidate will possess:
* Education: High school diploma or equivalent. Two-year technical
degree preferred or equivalent relevant experience;
* Certification: Copper and coax splicing certification desired.
Aerial lift certification desired. Bucket certification will vary
by market;
* Understanding of Telephone and Video outside plant
infrastructure. Develop knowledge of advanced concepts related to
fiber optic test equipment, optical video components, powering
supplies, coax splicing, RF components of HFC system and analog and
digital headends;
* CATV and/or telephony background, one to three (1-3) years
maintaining communications networks;
* Advanced knowledge of typical digital, optical, analog test
equipment, basic electronics, and personal computer efficiency is
desired;
* Valid driver license and satisfactory driving record per fleet
policy;
* Maintains satisfactory background check per Company
standards.
Experience
Required
* 1 - 3 years: Experience maintaining communications networks
Education
Required
* High School or better
Preferred
* Associates or better in Telecommunications or related field
Equal Opportunity Employer/Protected Veterans/Individuals with
Disabilities
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Astound Broadband Powered by Grande, Temple , Broadband Service Technician, Professions , Temple, Texas
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