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Senior Field Service Analyst

Company: Baylor Scott & White Health
Location: Temple
Posted on: May 11, 2019

Job Description:

The Senior Field Service Analyst oversees small teams of field service personnel who perform incident management and desktop support activities. The Senior Field Service Analyst schedules and trains/coaches Junior Field Service Analysts and will leverage their senior level abilities and knowledge to serve as an escalation point to support customers and technicians. The Senior Field Analyst manages ITSM queues, interacts with customers on escalated incidents, and leads continuous improvement efforts for the department. The ideal Senior Field Service Analyst will hold an Associate's Degree combined with 4 years of applicable, relevant experience and will have a strong background in technical support and customer service. The ideal Senior Field Service Analyst will have an understanding and experience with client-server relationships, networking, and diverse hardware devices to ensure satisfactory results. * Location/Facility - Baylor Scott & White Health, Temple For more information on the facility, please click our Locations link. * Specialty/Department/Practice - Information Technology/Field Support * Shift/Schedule - Full-time, days * Benefits - Our competitive benefits package includes*: * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 * Note: Benefits may vary based upon position type and/or level. Baylor Scott & White Health (BSWH) is the largest not-for-profit health care system in Texas and one of the largest in the United States. With a commitment to and a track record of innovation, collaboration, integrity and compassion for the patient, BSWH stands to be one of the nation's exemplary health care organizations. Our mission is to serve all people by providing personalized health and wellness through exemplary care, education and research as a Christian ministry of healing. Joining our team is not just accepting a job, it's accepting a calling! * Associate's Degree or an equivalent combination of education and experience required * A minimum of 4 years of experience requiredSDL2017

Keywords: Baylor Scott & White Health, Temple , Senior Field Service Analyst, Professions , Temple, Texas

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