TempleRecruiter
the smart solution for Temple jobs

Support Consultant

Company: PDI Software
Location: Temple
Posted on: May 14, 2019

Job Description:

Overview

PDI helps convenience store retailers and petroleum wholesale marketers worldwide thrive in a digital economy with enterprise management software. Over 1,200 customers operating more than 100,000 locations trust PDI to optimize their operations, whether they are a single site, multi-site, dealer or a franchise operator. PDI's enterprise software, wholesale and logistics management software solutions and retail back office systems have been designed around the evolving needs of customers for more than 35 years. We reimagine enterprise management to help our customers transform their business and deliver exceptional experiences. Backed by the investment of TA Associates and Genstar, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, international company that serves customers across the entire supply chain, from wholesalers, to retailers, and every stop in between.

Department

PDI is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.

Primary Job Functions


  • Assist customers with PDI software issue resolution
  • Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
  • Work closely with SMEs and Software Engineers to create knowledgebase content
  • Participate in ongoing training and development, and assist with software quality assurance
  • Create change requests for software enhancements based on customer feedback and issues
  • Occasionally instruct classes on PDI products or industry best practices for internal and external customers
  • Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
  • Provide on-call (after hours) support for evenings, weekends, and holidays as required

    Required Skills & Experience


    • Requires top-notch customer service skills and ability to build rapport
    • Demonstrable ability to troubleshoot complex software issues and test software applications
    • Exceptional written and verbal communication and ability to translate complex technical issues into layman's terms
    • Ability to multi-task and prioritize issues in a fast-paced work environment
    • Desire and ability to support and train customers via phone, remote connections, or in person
    • Proficiency with MS Office Suite

      Educational Requirement


      • Bachelor's degree or equivalent experience in accounting, business or technology

        PDI's employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.pdisoftware.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

Keywords: PDI Software, Temple , Support Consultant, Professions , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL A Company Driver
Description: Call Us At: 844 670-2171 ext. 2309 Job Description: All dry van - no touch , no HAZ MAT
Company: Church Transportation
Location: Bryan
Posted on: 05/25/2019

CDL Class A Truck Driver- Georgetown TX
Description: Mast Auto Transport is hiring Class A Drivers out of: Temple, TX Chandler, AZ Mast Auto Transport LLC is a 9-year-old Texas based Auto Transport
Company: Mast Auto Transport
Location: Georgetown
Posted on: 05/25/2019

Truck Driver CDL A - Car Haulers Make $26 Hourly!
Description: Experience the difference of driving for a carrier Dedicated to our Drivers. br br Plenty of runs in your area. br Ask about our Owner Operator program br br br br br With Steady Freight (more...)
Company: Hogan Transportation
Location: Bryan
Posted on: 05/25/2019


Lyft Driver - Supplement Your Work from Home Income - Georgetown
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Georgetown
Posted on: 05/25/2019

Lyft Driver - No Experience Needed
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be your (more...)
Company: Lyft
Location: Georgetown
Posted on: 05/25/2019

CDL Class A Truck Driver- Bryan TX
Description: Mast Auto Transport is hiring Class A Drivers out of: Temple, TX Chandler, AZ Mast Auto Transport LLC is a 9-year-old Texas based Auto Transport
Company: Mast Auto Transport
Location: Bryan
Posted on: 05/25/2019

CDL-A Student Truck Driver
Description: CDL-A HOLDERS WHO NEED EXPERIENCE br br Finishing Program For CDL-A Holders br Are you a CDL holder who is looking for
Company: Freymiller
Location: Bryan
Posted on: 05/25/2019

CDL Class A Truck Driver- Temple TX
Description: Mast Auto Transport is hiring Class A Drivers out of: Temple, TX Chandler, AZ Mast Auto Transport LLC is a 9-year-old Texas based Auto Transport
Company: Mast Auto Transport
Location: Temple
Posted on: 05/25/2019

Favor Delivery Driver (No Experience Needed & Flexible)
Description: Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers, all while having
Company: Favor
Location: Bryan
Posted on: 05/25/2019

Regional Truck Driver POS# 6603
Description: Apply Online Below or CALL TODAY 888 472-8451 J.B. Hunt is home to America's best truck driving jobs. If you're ready to drive with a company that is comprised of great truck driving
Company: J. B. Hunt
Location: Temple
Posted on: 05/25/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Temple RSS job feeds