TempleRecruiter Since 2001
the smart solution for Temple jobs

Support Consultant

Company: PDI Software
Location: Temple
Posted on: September 12, 2019

Job Description:

Overview

PDI helps convenience store retailers and petroleum wholesale marketers worldwide thrive in a digital economy with enterprise management software. Over 1,200 customers operating more than 100,000 locations trust PDI to optimize their operations, whether they are a single site, multi-site, dealer or a franchise operator. PDI's enterprise software, wholesale and logistics management software solutions and retail back office systems have been designed around the evolving needs of customers for more than 35 years. We reimagine enterprise management to help our customers transform their business and deliver exceptional experiences. Backed by the investment of TA Associates and Genstar, PDI is embarking upon an aggressive expansion strategy through internal investment in development as well as intensive M&A activity. The result will be a broader, more powerful, international company that serves customers across the entire supply chain, from wholesalers, to retailers, and every stop in between.

Department

PDI is recruiting for exceptional software customer support to add to our team in Temple, TX. PDI seeks to recruit and develop outstanding professionals that can maximize the use of emerging technologies to create innovative solutions for our customers. We do this while remaining committed to superior customer service. Support Consultants are advanced customer support staff, providing high-touch customer service on any escalated issues and sustained support to customers experiencing software issues.

Primary Job Functions


  • Assist customers with PDI software issue resolution
  • Identify, analyze, and resolve customer issues, documenting work in case notes, and escalating issues appropriately
  • Work closely with SMEs and Software Engineers to create knowledgebase content
  • Participate in ongoing training and development, and assist with software quality assurance
  • Create change requests for software enhancements based on customer feedback and issues
  • Occasionally instruct classes on PDI products or industry best practices for internal and external customers
  • Mentor other team members to address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated
  • Provide on-call (after hours) support for evenings, weekends, and holidays as required

    Required Skills & Experience


    • Requires top-notch customer service skills and ability to build rapport
    • Demonstrable ability to troubleshoot complex software issues and test software applications
    • Exceptional written and verbal communication and ability to translate complex technical issues into layman's terms
    • Ability to multi-task and prioritize issues in a fast-paced work environment
    • Desire and ability to support and train customers via phone, remote connections, or in person
    • Proficiency with MS Office Suite

      Educational Requirement


      • Bachelor's degree or equivalent experience in accounting, business or technology

        PDI's employee-oriented culture provides a supportive and dynamic work environment for high achievers. PDI seeks individuals who value continuous learning, hold high ethical standards, and are top performers in their respective fields. We offer competitive wages, professional development, superb culture, and a highly competitive benefits package. For more information about PDI, please visit our website at https://www.pdisoftware.com. PDI is an Equal Opportunity Employer. We verify employment eligibility for all new hires using e-Verify.

Keywords: PDI Software, Temple , Support Consultant, Professions , Temple, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


CDL A Delivery Truck Driver
Description: Company: Sysco Central Texas Location: US-TX-Johnson City Zip Code: 78636 Minimum Level of Education: Not Applicable Minimum Years of Experience: 0-1 Position Type: Non-Exempt Travel Percentage: 0 More (more...)
Company: Sysco
Location: Johnson City
Posted on: 09/20/2019

Pharmacy Technician III
Description: Description SHIFT: Mixed rotating weekends br br SCHEDULE: Full-time br br St. David---s South Austin Medical Center--is part of--St. David---s HealthCare, one of the largest health systems (more...)
Company: St. David's South Austin Medical Center
Location: Austin
Posted on: 09/20/2019

SAP Archiving Position
Description: Prior SAP Archiving experience is required Its Immediate Need for Client Responsibilities include: Data volume analysis across multiple large SAP systems Working with various groups
Company: Convergent Consulting Inc
Location: Austin
Posted on: 09/20/2019


DoorDash Delivery Driver / Courier
Description: No passengers. No bosses. Just you, your tunes, and the road. Sign up now and start making money Choose your wheels and deliver food and other items from local merchants to
Company: Doordash
Location: Giddings
Posted on: 09/20/2019

CDL-A Regional Truck Driver
Description: Regional drivers at Averitt carry freight across 25 states primarily in Southern, Southwest and Midwest lanes with occasional runs to the Northeast, but you never have to sacrifice your right to home (more...)
Company: Averitt Express
Location: Round Rock
Posted on: 09/20/2019

Data Analyst II #HiringNow in #Austin, Texas #jobseekers
Description: Description: Position Purpose: Analyze health management programs including: data collection, validation and outcome measurement.
Company: Centene Coproration
Location: Austin
Posted on: 09/20/2019

PEOPLESOFT FUNCTIONAL CONSULTANT
Description: REQUIRED Extensive experience specifically in working with the following Oracle/PeopleSoft module: HR/Payroll and/or Time and Labor Prefer candidate with extensive experience: ul li Supporting and (more...)
Company: Talent AnyTime
Location: Austin
Posted on: 09/20/2019

Electrical Senior Principal Engineer (FPGA Design) - Round Rock, TX
Description: Electrical Senior Principal Engineer FPGA Design - Round Rock, TXDell provides the technology that transforms the way we all work and live. But we are more than a technology company we are a people (more...)
Company: Dell
Location: Round Rock
Posted on: 09/20/2019

Local Class A Driver needed
Description: br Local Class A Driver needed br br CLASS A DRIVER NEEDED TO
Company: H&H Driver Placement Solutions
Location: Pflugerville
Posted on: 09/20/2019

SAP ABAP with BPC
Description: Company : ITechus Job Title: SAP ABAP With BPC Location: Austin, TX Experience:10 Years Role: Ability to work on multiple tasks and switch context
Company: iTech US, Inc.
Location: Austin
Posted on: 09/20/2019

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Temple RSS job feeds