Access Services Representative I Temple
Company: BAYLOR SCOTT & WHITE
Location: Temple
Posted on: February 17, 2021
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Job Description:
JOB SUMMARYThe Access Services Representative 1 obtains current
and accurate demographics and insurance information in order to
register patient, verify insurance benefits, and negotiate and
collect patient financial responsibilities.ESSENTIAL FUNCTIONS OF
THE ROLEConducts and documents patient interviews to obtain
demographic and financial data for registration, insurance
verification, precertification and billing.Registers patient at
multiple locations and work multiple areas within the department.
Understands the patient flow processes in each area. Identifies
process improvement opportunities that promote team concepts with
co-workers while improving revenue cycle functions and the patient
experience.Interacts on an ongoing basis with other areas and
departments in order to provide appropriate information related to
such items as: patient delays, change of schedules
Intra-departmentally and Interdepartmentally.Verifies patient
eligibility for insurance coverage and appropriate benefit levels
for anticipated services. Calculates and collects patient liability
dues according to financial clearance policies related to existing
and bad debt accounts. Determines patient liability and advises
patient of deposit requirements per policy. Negotiates payment
arrangements with patient where necessary per policy.May be
responsible for performing cashiering responsibilities according to
established policies and procedures; could potentially consume the
bulk of the incumbent?s responsibilities within the
department.Assists patients to nursing units by providing
directions, personal escort and medical mobility assistance (ex;
wheelchairs), when applicable.Adheres to compliance with regard to
order validations, cash policy requirements, government payor
requirements and patient safety requirements for appropriate
patient identification.Appropriately escalates potential service
issues to management when necessary.KEY SUCCESS FACTORSRequires
good listening, interpersonal and communication skills, and
professional, pleasant and respectful telephone etiquette.Ability
to maintain a professional demeanor in a highly stressful and
emotional environment, to include crime, behavioral health and
suffering patients in addition to life or death situations.Must be
able to exhibit a high level of empathy with the ability to
effectively communicate with patients and family members during
traumatic events, while demonstrating exceptional customer service
skills.Demonstrates ability to manage multiple, changing priorities
in an effective and organized manner.Excellent data entry, numeric,
typing and computer navigational skills.Basic computer skills and
Microsoft Office.BENEFITSOur competitive benefits package includes
the following- Immediate eligibility for health and welfare
benefits- 401(k) savings plan with dollar-for-dollar match up to
5%- Tuition Reimbursement- PTO accrual beginning Day 1Note:
Benefits may vary based upon position type and/or
levelQUALIFICATIONS- EDUCATION - H.S. Diploma/GED Equivalent-
EXPERIENCE - Less than 1 Year of Experience Associated topics:
answer, client, client service, customer care associate, platform
support, representante de servicio al cliente, support, technical
assistant, technical support, telephone
Keywords: BAYLOR SCOTT & WHITE, Temple , Access Services Representative I Temple, Sales , Temple, Texas
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