Customer Service Representative

Company: Aston Carter
Location: Temple
Posted on: March 14, 2023

Job Description:

Description:JOB SUMMARY:Competency checklists completed for both skill sets required at CR1 level:This includes answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.Ability to assist in special projects. Calls range from security, air traffic control, EMS dispatch, medical coding, people falling, 9-1-1 for organization, equipment repair for technicians, shuttle dispatch, etc.WHAT IS EXPECTED (ESSENTIAL FUNCTIONS):Proficient in ALL phone and work request dispatch responsibilities. Ability to fill in for CR 1's on any shift.Monitors environmental alarms: doors, gates, parking lot intercoms & CCTV.Assists with the workflow and assignments for patient transporters.Leads or participates in projects in support of the department.Responsible for providing feedback to leadership regarding ways to improve processes, increase efficiencies, and to maximize the performance of the department.Expectations listed are intended to describe essential functions only and management retains the right to reassign duties & responsibilities to this position at any time.Performs all position appropriate duties as required in a competent, professional and courteous manner.Skills:Customer Service, Dispatch, Call Center, Inbound, Healthcare, Dispatching, Dispatching customer service, Medical, Health care, Administrative Support, public safety, Customer service call centerTop Skills Details:Customer Service,Dispatch,Call Center,Inbound,Healthcare,Dispatching,Dispatching customer serviceAdditional Skills & Qualifications: 1+ years of dispatch, call center, or healthcare experience. Dispatch and public safety is highly preferred Must be COVID vaccinated Must have HS DiplomaExperience Level:Entry Level About Aston Carter: Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you. At Aston Carter, we're dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions - from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients' capabilities by seeking solvers and delivering solutions to address today's workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit . Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Temple , Customer Service Representative, Sales , Temple, Texas